Claims Examiner: Non-Motor Settlements & Recovery

Allianz; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Allianz Kuala Lumpur is seeking a proactive claims professional to support Non-Motor claims processing, assessment, settlement, recovery and related services. You will also function as a business analyst to support process improvements.

You will obtain documents from insured, solicitors, underwriters and agents; coordinate independent adjusters; assess coverage; negotiate settlements; handle complaints; and explore automation opportunities with Merimen/OPU to boost efficiency and customer

Qualifications

• Able to work independently and as part of a team.
• Strong communication and written skills.
• Willing to learn and apply AI tools like ChatGPT to claims tasks.

Responsibilities

• Obtain necessary claims documents from insured, solicitors, underwriters, agents, brokers, etc.
• Appoint independent adjusters for investigations, solicitors for summon cases & medical specialists.
• Confirm coverage and assess claims based on documents / reports that support claims, i.e., medical, police report, adjuster report etc.
• Offer settlement to insured.
• Handle complaints from local authorities, insured & agents.
• Conduct negotiation & attend court when necessary for selected contested cases.
• Prepare repudiation letter for cases where the Policy Liability is not apparent.
• Take action to recover claims by way of subrogation.
• Attend to claims query from customer, agents, brokers, branches, and claims hub.
• Provide claims input in product development.
• Identifying processes which can be automated and perform enhancement in Merimen / OPU

Skills

Independent worker

Teamwork

Communication skills

AI tools usage

Tools

Merimen

Job description

Allianz Kuala Lumpur is seeking a proactive claims professional to support Non-Motor claims processing, assessment, settlement, recovery and related services. You will also function as a business analyst to support process improvements.

You will obtain documents from insured, solicitors, underwriters and agents; coordinate independent adjusters; assess coverage; negotiate settlements; handle complaints; and explore automation opportunities with Merimen/OPU to boost efficiency and customer