Auto Claims Strategy & Fraud-Safe Settlements Specialist

Allianz Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Allianz Malaysia is seeking a Claims Review Specialist to conduct a comprehensive review and processing of third‑party property damage claims, and to provide recommendations for suitable offers/mandates for resolution.

You will gather documentation from insured, solicitors, brokers and agents, assess risk with attention to potential fraud, negotiate settlements to avoid litigation, and collaborate with panel solicitors and internal teams to streamline closures.

Qualifications

• Degree in a related field is required.
• 3–5 years of insurance experience, preferably motor claims.
• Strong understanding of policy conditions and exclusions.
• Excellent communication and negotiation abilities.
• Willing to learn and adapt to new exposures.
• Familiarity with AI tools like ChatGPT.

Responsibilities

• Assess claims by gathering documentation from insured, solicitors, brokers, etc., noting fraud indicators.
• Negotiate settlements with third parties or solicitors to minimize litigation risk.
• Collaborate with panel solicitors to ensure timely, fair and reasonable settlements.
• Develop and implement efficient settlement strategies for complex claims and faster closures.
• Work with customers, brokers, agents and internal teams to monitor fraud indicators.

Skills

Communication skills

Negotiation skills

Attention to detail

Fraud detection

AI tools familiarity

Education

Bachelor's degree in related field

Tools

ChatGPT

Job description

Allianz Malaysia is seeking a Claims Review Specialist to conduct a comprehensive review and processing of third‑party property damage claims, and to provide recommendations for suitable offers/mandates for resolution.

You will gather documentation from insured, solicitors, brokers and agents, assess risk with attention to potential fraud, negotiate settlements to avoid litigation, and collaborate with panel solicitors and internal teams to streamline closures.