Claims Examiner, Motor OD

Allianz Commercial; Kuala Lumpur; On-site; MYR 45,000 - 73,000; Full time

Job summary

Allianz Commercial in Malaysia seeks a Claims Specialist to manage claims assessment, processing, and settlement with a focus on quality, accuracy, and timely resolution. You will interact with customers, brokers, and workshop partners to gather documents and negotiate settlements.

The role emphasizes independent work and teamwork, strong communication, and familiarity with AI tools to streamline claims tasks. Prior OD claims experience is preferred.

Qualifications

• Bachelor's degree or equivalent in related field.
• OD claims processing experience preferred.
• OD loss adjusting and car repair shop experience advantageous.
• Ability to work independently and as a team player.
• Good communication and writing skills.
• Familiar with the use of ChatGPT or AI tools for task simplification.

Responsibilities

• Assess quantum of claims.
• Conduct negotiation on claims settlement.
• Identify potential fraud claims through system and manual triggers.
• Review policy liability.
• Attend to claims queries from customers, third parties, agents, brokers, branches, and claims hubs.
• Obtain necessary claims documents from insured parties, solicitors, underwriters, agents, brokers, etc.
• Assess claims based on supporting documents/reports, such as medical, police, survey, and sketch plans.
• Offer settlement to workshops, third parties, and insured parties.
• Conduct investigations and mediate complaints with resolutions.

Skills

Communication skills

Writing skills

Independence

Teamwork

Education

Bachelor's degree or equivalent

Tools

ChatGPT

AI tools

Job description

Job Summary

• Claims Specialist
• Claims Services
• Claims Assessment & Processing
• Claims Settlement
• Claims Dispute Resolution

Key Responsibilities

• Assess quantum of claims.
• Conduct negotiation on claims settlement.
• Identify potential fraud claims through system and manual triggers.
• Review policy liability.
• Attend to claims queries from customers, third parties, agents, brokers, branches, and claims hubs.
• Obtain necessary claims documents from insured parties, solicitors, underwriters, agents, brokers, etc.
• Assess claims based on supporting documents/reports, such as medical, police, survey, and sketch plans.
• Offer settlement to workshops, third parties, and insured parties.
• Conduct investigations and mediate complaints with resolutions.

Key Requirements

• Bachelor's Degree or equivalent in any related field.
• Working experience in OD claims processing is preferred.
• Experience in OD loss adjusting and car repair shop will be advantageous.
• Ability to work independently and as a team player.
• Good communication and writing skills.
• Familiar with the use of ChatGPT or AI tools for tasks simplication

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us.

Let's care for tomorrow.

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz' company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.