Senior Claims Quality & Process Improvement Specialist

Allianz Malaysia; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Allianz Malaysia in Kuala Lumpur seeks a seasoned Claims Quality Assurance professional to ensure regulatory compliance, Allianz standards, and claims handling guidelines. You will drive improvements in quality, efficiency, and customer outcomes through reviews and system enhancements.

Collaborating with Claims, Operations, and IT, you will support business transformation and governance, gather requirements for system developments, and contribute to testing and post-implementation reviews.

Qualifications

• Minimum 5–7 years of experience in Claims, Quality Assurance, Process Improvement, or Operations Management.
• Strong knowledge of claims handling processes, QA methodologies, and insurance operations.
• Experience in business process improvement, system enhancement, or project implementation.

Responsibilities

• Manage Claims Quality Assurance activities across all claims lines.
• Conduct quality reviews and identify opportunities to improve claims handling standards and compliance.
• Analyze quality trends, root causes, and operational gaps, and recommend corrective actions.
• Partner with Claims Management to drive continuous improvement initiatives and strengthen governance.
• Follow through claims process enhancement and system improvement initiatives to improve efficiency and customer experience.
• Gather and translate business requirements for claims system developments and enhancements.
• Support testing, implementation, and post-deployment reviews for claims-related projects.
• Monitor key quality and performance indicators and provide actionable insights to management.
• Collaborate with internal and external stakeholders to support strategic and operational objectives.

Skills

Quality Assurance

Claims knowledge

Process Improvement

Stakeholder Management

Data analysis

Communication

Education

Degree in Insurance, Business, Finance, Information Systems, or related

Tools

Microsoft Office

Reporting tools

Job description

Allianz Malaysia in Kuala Lumpur seeks a seasoned Claims Quality Assurance professional to ensure regulatory compliance, Allianz standards, and claims handling guidelines. You will drive improvements in quality, efficiency, and customer outcomes through reviews and system enhancements.

Collaborating with Claims, Operations, and IT, you will support business transformation and governance, gather requirements for system developments, and contribute to testing and post-implementation reviews.