Channel Sales & Service Executive – Banking

Hong Leong Bank; Johor Bahru; On-site; MYR 42,000 - 72,000; Full time

Job summary

Hong Leong Bank in Malaysia seeks a customer-focused branch professional to deliver exceptional service to walk-in customers and contribute to sales targets for CASA, fixed deposits, cards and portfolio products.

The role covers daily cash handling, transaction processing and compliance with SOPs, with responsibilities extending to weekend SST support and digital transformation initiatives. Degree or diploma required, with relevant banking experience and strong integrity.

Qualifications

• Degree or diploma in a relevant field.
• Related banking experience preferred.
• Customer interaction and cash handling experience.

Responsibilities

• Provide superior customer service to walk-in customers and contribute to CSAT scores.
• Carry clear targets for products – CASA, FD, cross selling of PL, Credit Cards and Portfolio Sales.
• Assist in branch operations, including timely processing of deposits, withdrawals and remittances.
• Learn and use tablets and digital devices for customer service and cross selling.
• Ensure adherence to SOPs and participate in weekend SST activities as required.

Skills

Customer service mindset

Communication skills

Cross-selling

Integrity

Cash handling

Education

Degree/Diploma Holder

Job description

Hong Leong Bank in Malaysia seeks a customer-focused branch professional to deliver exceptional service to walk-in customers and contribute to sales targets for CASA, fixed deposits, cards and portfolio products.

The role covers daily cash handling, transaction processing and compliance with SOPs, with responsibilities extending to weekend SST support and digital transformation initiatives. Degree or diploma required, with relevant banking experience and strong integrity.