Bank Ops & Customer Service Exec: CSAT & Cross Sell

Hong Leong Bank; Port Dickson; On-site; MYR 56,000 - 89,000; Full time

Job summary

Hong Leong Bank is seeking an Executive for Business Channels (Operations & Customer Service) in Malaysia. The role focuses on delivering exceptional service to walk-in customers, processing transactions, and driving cross-sell across CASA, FD, PL, credit cards, and loans.

Responsibilities include branch operations, digital transformation support, and adherence to SOPs. Qualifications include a Degree/Diploma, financial experience, and required banking licenses (FIMM/UT, PCE, TBE).

Qualifications

• Degree or Diploma in a relevant field.
• Experience in a financial institution preferred.
• FIMM/UT license and PCE & TBE license are required.

Responsibilities

• Provide superior service to walk-in customers and process transactions accurately.
• Meet targets for CASA and FD growth and cross-sell PL, credit cards, and loans.
• Learn and use iPads and other devices for service and upselling.
• Coordinate with branches to support digital transformation initiatives.
• Maintain compliance with SOPs and bank policies in daily operations.

Skills

Customer service

Cross selling

Cash handling

Integrity

Education

Degree/Diploma holder

Job description

Hong Leong Bank is seeking an Executive for Business Channels (Operations & Customer Service) in Malaysia. The role focuses on delivering exceptional service to walk-in customers, processing transactions, and driving cross-sell across CASA, FD, PL, credit cards, and loans.

Responsibilities include branch operations, digital transformation support, and adherence to SOPs. Qualifications include a Degree/Diploma, financial experience, and required banking licenses (FIMM/UT, PCE, TBE).