CASHIER, BILLING

KPJ Healthcare Berhad

Kuala Lumpur

On-site

MYR 24,000 - 36,000

Full time

14 days+

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

KPJ Healthcare Berhad, Malaysia's leading private healthcare provider, is hiring a Billing Clerk to manage patient billing and payments at our Kuala Lumpur facilities. You will update patient details, ensure PDPA compliance, issue receipts, and reconcile daily cash and digital payments.

Responsibilities cover pre-admission counselling, discharge processes, GL handling, and filing, while adhering to ISO and hospital accreditation standards.

Qualifications

Min. SPM or Diploma in relevant field such as Accountancy, Business or Administration.
Good personality and pleasant appearance.
Ability to accurately handle cash, credit/debit transactions and digital payments.
Communication skills and posses a good computer literacy.
Knowledge of generating, checking and processing patient bills.
Understanding of reconciliation, balancing daily transactions and preparing reports.
Ensuring correct billing codes, patient information and payments.
Ability to explain bills clearly and handle payment-related queries with patience.
Handling billing, phone inquiries and patient interactions simultaneously.
Honest handling of cash and sensitive data.
Safeguarding patient financial and medical information.

Responsibilities

Update complete patient detail information in the system on a timely basis.
Ensure PDPA form is signed by patient.
Receive payment from cash paying patients via multiple modes and issue receipts.
Refund any excess payment with proper authorization.
Reconcile total collection with the till listing and highlight differences.
Print receipt listings when till closes and ensure correct transactions.
Sign envelopes with witness before placing in cash deposit box.
Perform billing, admission, discharge and guarantee letter duties as required.
Handle verbal and written patient inquiries professionally.
Participate in 5S and adhere to safety and ISO standards.
Follow Standard People Practice (SPP) and hospital accreditation requirements.
Attend to patient safety goals and ensure rights of patients and families are respected.
Carry out Occupational Safety and Health Act duties and wear protective equipment.
Carry out new services as introduced by the department.
Maintain records for ISO and accreditation programs.

Skills

Cash handling

Customer service

Communication skills

Computer literacy

Attention to detail

Data entry

Education

SPM or Diploma in Accountancy/Business/Administration

Good personality and pleasant appearance

Ability to handle cash and digital payments

Tools

KCIS2

Job description

To update complete patient detail information into the system on timely basis. To ensure PDPA form is signed by patient.

2) To receive payment from cash paying patients- pay mode – cash, credit cards, online transfer and through apps.

To ensure receipt is issued for every payment received.

3) To refund any excess payment made by patient.

To generate refund voucher and authorized by Business Office Executive for amount >RM500 or Chief Cashier for amount

4) To reconcile the total collection, cash, credit card, online payment and other payment method with the total close till listing.

Any differences of amount must be highlighted to the chief cashier and accountant.

5) To print receipt listing transaction when till closed.

Ensuring correct transaction is made when receipt issued.

6) To sign on the envelope with witness before put in the cash deposit machine/safe box

Ensuring daily total collection is counter checked by the witness/superior

7) To perform any other duties related to billing, admission, discharge, OP and IP Guarantee Letter request.

To give pre-admission counselling to patient / handle patient discharged and guarantee letter request.
To ensure all patient episode are discharged from KCIS2 and bills are finalized in HITS2.
For patient under GL all supporting documents must be attached with bills before submitting to back office.
To key in all GL references upon receiving GL from patient.
To collect and compile all Guarantee Letters (GL) documents and save into the designated "DISCHARGE FOLDER" for Medical Record Department to scan into KCIS2.

8) To perform any other relevant duties as and when required by superior.

To follow instruction given by superior that pertain to Business Office tasks.
Ensure all tasks are completed accurately and in a timely manner in accordance with the guidelines.

9) Able to handle verbal and written enquiries well.

To ensure all patients enquiries are attended well and in a professional manner

10) Ensure to actively participate in all 5S

Responsible and accountable to carry out all 5S activities directed by Management.

11) Ensure adhere to Standard People Practice(SPP)

To adhere to Standard People Practice(SPP) at all times.

12) Ensure compliance to patient safety goals as safety improvement measures recommended by World Alliance For Patient Safety(2008).

To ensure compliance at all points of engagement at all times.

13) Ensure the policies on patient’s and family’s rights are addressed at all times.

Responsible and accountable to achieve the needs of the patient’s and family’s rights at all times.

14) To carry out duties as an employee as stipulated in Occupational Safety and Health Act and Regulations 1994 :-

To take reasonable care at work for the safety of yourself and other people.
To co-operate with your employer or any other person in the discharge of any duty;
To wear or use any protective equipment or clothing provided by the employer;
To comply with any instructions or measures on Occupational Safety and Health.
Responsible and accountable for carrying out duties as in the Occupational Safety And Health Act and Regulation 1994.

15) Participate actively in any other new service that is in introduced by the department.

Conformance to ISO 9001:2000, ISO 14001, OHSAS 18001 and/or hospital accreditation requirement.

16) Ensure all policies and procedures of ISO 9001:2000, ISO 14001, OHSAS 18001 and/or hospital accreditation are adhered to and records maintained, if and when these programs are implemented.

Prompt and effective action in taking corrective measures in cases of ISO 9001:2000, ISO 14001, OHSAS 18001 and/or hospital accreditation non-conformance.
Achievement of satisfactory department performance on the external and external audits.

REQUIREMENTS

1) Education:

Min. SPM or Diploma in relevant field such as Accountancy, Business or Administration
Good personality and pleasant appearance
Ability to accurately handle cash, credit/debit transactions and digital payments
Communication skills and posses a good computer literacy
Knowledge of generating, checking and processing patient bills
Understanding of reconciliation, balancing daily transactions and preparing reports
Ensuring correct billing codes, patient information and payments
Ability to explain bills clearly and handle payment-related queries with patience
Handling billing, phone inquiries and patient interactions simultaneously
Honest handling of cash and sensitive data
Safeguarding patient financial and medical information

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Healthcare Services More than 10,000 employees

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An‑Nur (KWAN) charity clinics and a Hospital Waqaf An‑Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.