Clinic Receptionist, Patient Service

KPJ Healthcare Berhad

Kuala Lumpur

On-site

MYR 20,000 - 31,000

Full time

14 days+

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Job summary

KPJ Healthcare Berhad is seeking a Clinic Assistant to support outpatient registration across clinics in Malaysia. You will greet patients, collect demographics, prepare forms, and initiate new files while ensuring privacy and data accuracy.

You will also coordinate case notes, explain procedures to patients, and help manage charges and insurance-related documents, all while maintaining a courteous, efficient front-desk operation.

Qualifications

Minimum: Preferably 1 year relevant working experience.
Excellent communication and interpersonal skills.
Ability to handle patient information with confidentiality.

Responsibilities

Cordially receive all patients with or without appointment, which were directed from the Main Lobby, A&E and Special Diagnostic.
Ensure registration is made accordingly (patient demographic, preparation of forms and mandatory open a file for new patient).
Trace, bind, repair case notes under care as per work instruction and policies.
Maintain confidentiality and safety of the patient at all times in the clinic, hospital and beyond.
Ensure case notes are requested a day before appointment date.
Collect and return case notes from Medical Record Library on appointment date, with no failures.
Ensure activities are properly documented and do not expose to the public.
Manage transactions related to clinic activities and protect information.

Skills

Communication skills

Customer service

Attention to detail

Job description

To assist in outpatient registration in respective clinics

JOB DESCRIPTION

Cordially receive all patients with or without appointment, which were directed from the Main Lobby, A&E and Special Diagnostic.
Ensure registration is made accordingly (patient demographic, preparation of forms and mandatory open a file for new patient).
To trace, bind (accordance to the work instruction, policies and procedures) repair, if necessary, all case notes under his/her care.
Strictly maintained the confidentiality and safety of the patient at all times in the clinic, hospital and elsewhere whichever is necessary.
Ensure all case notes are requested a day earlier prior to their appointment date.
Upon the appointment date, case note is collected from the Medical Record Library and return after treatment without failure.
Case notes are strictly not to be kept in the clinic without reason and approval from the superior in-charged.
Fully responsible for the transaction and retrieval of case notes are requested.
All transactions to or from their respective station must be documented and must not expose to public.
Ensure maintaining the smooth flows of the clinic and apply the best clinic management at all times (inclusive of appointment systems, tidiness and or other requirement).
Attend to the needs of their customers and consultant.
For new patient, explanation is highly needed.
Clearly explain to patient all rules and requirement before and after treatment inclusive of charges.
Ensure all cases are charged and keyed-in respectively. All patient with guaranteed letter or insurance card (mco’s) should be coordinated strictly before execute treatment wherever is necessary.
Courtesy, efficiency and attentive must be maintained professionally at all times.
Clinic Assistant must have a good knowledge and basic clinical procedures pertaining to their consultant specialty, needs and requirement.
Must able and prepared to rotate duties and mobile with other staff or works.
Ensure all activities in managing the clinic are properly & professionally documented.
Strictly follow all rules and regulations of the issuance and transactions of Medical Certificate Book (MC), Birth & Death forms, circulations of communicable diseases book/form and strictly abide with the statutory standard & body.
Actively participate in departmental & hospital activities. Perform any other duties as and when required by the management.

OTHER RESPONSIBILITIES

To participate actively in any other new service that is introduced by the organization.
Comply with Company Policies, Health and Safety Policies. Ensure conformance to all policies and procedures of ISO 9001:2015, ISO14001:2015, OHSAS 18001:2015, HALAL, Malaysian Hospital Accreditation Standards.
Ensure adherence to Standard Service Practice (SPP) at all times.
Ensure adherence to related legal requirement.
Provide processes that support patients and family rights during care regardless of age, race, language, religion and social status.
Adopt and practices the Patient Safety Goals as safety improvement measures recommend by World Alliance for Patient Safety (2008).

JOB REQUIREMENTS

Education:

Experience Required:

Minimum: Preferably 1 years relevant working experience.

Personal Attributes:

Knowledgeable, flexible, good communication skill, ability to maintain good relationship with all levels of staffs, productive, ability to produce accurate and thorough quality of work, resilient/ resourceful under pressure, display confidence, positive thinker, high discipline, cooperative, responsible, reliable, dependable, good leadership, high integrity.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Healthcare Services More than 10,000 employees

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.