Call Centre Customer Care Specialist

Startek; Malaysia; On-site; MYR 33,000 - 58,000; Full time

Job summary

Startek in Malaysia is seeking a customer-focused Call Centre Agent to handle inbound and outbound calls, assist customers with inquiries, and deliver a positive experience. The role demands clear communication and a readiness to solve problems for every caller.

You will work in a fast-paced environment, maintain product knowledge, document interactions, and strive to meet quality and satisfaction targets while supporting team-driven process improvements.

Qualifications

• Excellent verbal and written communication required.
• Active listening and problem-solving abilities needed.
• Basic computer skills and experience with CRM or call center software.

Responsibilities

• Answer incoming calls and respond to queries professionally.
• Provide solutions and follow up to ensure resolution.
• Understand products/services to provide accurate information.

Skills

Communication skills

Active listening

Problem solving

Tools

CRM software

Job description

Startek in Malaysia is seeking a customer-focused Call Centre Agent to handle inbound and outbound calls, assist customers with inquiries, and deliver a positive experience. The role demands clear communication and a readiness to solve problems for every caller.

You will work in a fast-paced environment, maintain product knowledge, document interactions, and strive to meet quality and satisfaction targets while supporting team-driven process improvements.