Customer Care Call Specialist

Startek Malaysia; Malaysia; On-site; MYR 28,000 - 42,000; Full time

Job summary

Startek Malaysia is seeking a customer-focused Call Centre Agent to handle inbound and outbound calls professionally, delivering solutions and ensuring a positive customer experience. You will need excellent communication, problem-solving skills, and a customer-first mindset to thrive in a fast-paced environment and meet performance targets.

Join a global CX leader with opportunities to grow while supporting multiple channels and maintaining high service standards across shifts, including

Qualifications

• Experience in customer service or call centre environment preferred but not mandatory.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Ability to handle stressful situations and remain calm under pressure.
• Basic computer skills and proficiency with CRM software or call centre systems.
• Willingness to work in a fast-paced, high-volume environment.
• Flexibility to work in shifts, including weekends and holidays, if required.

Responsibilities

• Answer incoming calls and respond to customer queries in a timely and professional manner.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain a thorough understanding of company products, services, and policies to provide accurate information.
• Process customer requests, orders, and transactions as required.
• Document all call information accurately in the system for future reference.
• Meet or exceed performance targets, including quality, productivity, and customer satisfaction.
• Collaborate with team members and supervisors to improve customer service processes.

Skills

Communication skills

Problem-solving

Active listening

Customer service

Stress management

Team collaboration

Tools

CRM software

Job description

Startek Malaysia is seeking a customer-focused Call Centre Agent to handle inbound and outbound calls professionally, delivering solutions and ensuring a positive customer experience. You will need excellent communication, problem-solving skills, and a customer-first mindset to thrive in a fast-paced environment and meet performance targets.

Join a global CX leader with opportunities to grow while supporting multiple channels and maintaining high service standards across shifts, including