Bilingual Customer Support Specialist (Chinese/English)

Startek Malaysia; Iskandar Puteri; On-site; MYR 36,000 - 51,000; Full time

Benefits offered by this job

EPF & SOCSO

Annual leave

Medical leave

KPI Bonus & quarterly rewards

Friendly, diverse team culture

Structured training & development

Free company shuttle van

Job summary

Startek Malaysia is seeking a Customer Support Executive to handle inquiries via phone, email, and live chat. You will provide accurate information and assist customers on product or service matters, while maintaining up-to-date records and ensuring high customer satisfaction.

Fresh graduates are encouraged to apply. The role involves flexible shifts across a 5.5/6 day work week, with a shuttle option and comprehensive employee benefits as part of a diverse, supportive team.

Qualifications

• Good command of Chinese and English (spoken & written).
• Fresh graduates are highly encouraged to apply.

Responsibilities

• Handle customer inquiries via phone calls, email, and live chat
• Provide accurate information and assist customers on product- or service-related matters
• Manage and update customer records
• Resolve issues efficiently to ensure high customer satisfaction
• Maintain professionalism and deliver excellent customer experience

Skills

Communication

Problem-solving

Chinese language

English language

Job description

Startek Malaysia is seeking a Customer Support Executive to handle inquiries via phone, email, and live chat. You will provide accurate information and assist customers on product or service matters, while maintaining up-to-date records and ensuring high customer satisfaction.

Fresh graduates are encouraged to apply. The role involves flexible shifts across a 5.5/6 day work week, with a shuttle option and comprehensive employee benefits as part of a diverse, supportive team.