Malay-Speaking Customer Success Specialist

Teleperformance; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

Teleperformance Malaysia in Kuala Lumpur is seeking a Customer Service Specialist to support customers, process online orders, and uphold the highest standards of service. You will interact via phone and email, ensuring accurate handling of payments and protecting customer data.

You will collaborate with teammates to find better ways of working, meet key performance indicators, and follow client and company policies.

Responsibilities

• Support customers to place online orders with the client
• Provide timely support to customers through available communication channels (inbound phone calls and email)
• Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times
• Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty
• Identify and elevate priority issues through appropriate channels as and when necessary
• Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience
• Maintain and improves quality of service by sharing suggestions and recommendations
• Keep job knowledge and skills up to date by attending training and continuously learning
• Meet all key performance indicators set by the company and client
• Adhere to the policies and procedures set by the company and client

Job description

Teleperformance Malaysia in Kuala Lumpur is seeking a Customer Service Specialist to support customers, process online orders, and uphold the highest standards of service. You will interact via phone and email, ensuring accurate handling of payments and protecting customer data.

You will collaborate with teammates to find better ways of working, meet key performance indicators, and follow client and company policies.