Japanese-Speaking Customer Service Specialist

Startek; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service provider in Malaysia is seeking a dedicated Call Centre Agent to manage inbound and outbound calls. The successful candidate will ensure customer satisfaction by addressing inquiries and resolving concerns. We are looking for someone with excellent communication skills, problem-solving abilities, and the ability to thrive in a fast-paced environment. Flexibility in working shifts, including weekends, is essential for this role.

Qualifications

• Previous experience in customer service or a call centre environment is preferred but not mandatory.
• Excellent verbal and written communication skills are required.
• Ability to handle stressful situations and remain calm under pressure.

Responsibilities

• Answer incoming calls and respond to customer queries promptly.
• Handle customer complaints and provide appropriate solutions.
• Maintain accurate information about products and services.

Skills

Communication skills

Problem-solving abilities

Active listening

Tools

CRM software

Job description

A customer service provider in Malaysia is seeking a dedicated Call Centre Agent to manage inbound and outbound calls. The successful candidate will ensure customer satisfaction by addressing inquiries and resolving concerns. We are looking for someone with excellent communication skills, problem-solving abilities, and the ability to thrive in a fast-paced environment. Flexibility in working shifts, including weekends, is essential for this role.