Customer-First Call Centre Agent

Startek; Malaysia; On-site; MYR 30,000 - 45,000; Full time

Job summary

A customer service company in Malaysia is seeking a customer-focused Call Centre Agent. This role involves efficiently handling inbound and outbound calls, assisting customers with inquiries, and ensuring a positive experience. Ideal candidates will possess excellent communication skills, problem-solving abilities, and a willingness to work in a fast-paced environment, including potential shifts on weekends and holidays. Previous experience in a call centre is preferred but not mandatory, making it accessible to eager candidates.

Qualifications

• Previous experience in customer service or a call centre environment is preferred but not mandatory.
• Excellent verbal and written communication skills.
• Strong ability to handle stressful situations and remain calm under pressure.

Responsibilities

• Answer incoming calls and respond to customer queries in a timely and professional manner.
• Handle customer complaints, provide appropriate solutions, and ensure resolution.
• Maintain a thorough understanding of company products and services.

Skills

Communication skills

Problem-solving abilities

Active listening

Tools

CRM software

Job description

A customer service company in Malaysia is seeking a customer-focused Call Centre Agent. This role involves efficiently handling inbound and outbound calls, assisting customers with inquiries, and ensuring a positive experience. Ideal candidates will possess excellent communication skills, problem-solving abilities, and a willingness to work in a fast-paced environment, including potential shifts on weekends and holidays. Previous experience in a call centre is preferred but not mandatory, making it accessible to eager candidates.