Thai-speaking Call Centre Agent—Customer Experience Pro

Startek; Malaysia; On-site; MYR 33,480 - 50,220; Full time

Job summary

A leading customer service provider in Malaysia is looking for a customer-focused Call Centre Agent. This role involves handling inbound and outbound calls, assisting customers with inquiries, and ensuring a positive experience. Ideal candidates will have strong communication skills and problem-solving abilities, with a willingness to work in a fast-paced environment. Candidates should be flexible with shifts, including weekends and holidays, when required. A strong customer service background is preferred but not mandatory.

Qualifications

• Excellent verbal and written communication skills.
• Ability to handle stressful situations and remain calm under pressure.
• Willingness to work in a fast-paced, high-volume environment.

Responsibilities

• Answer incoming calls and respond to customer queries promptly.
• Handle complaints and provide appropriate solutions.
• Document all call information accurately in the system.

Skills

Customer service skills

Verbal communication

Problem-solving

Active listening

Basic computer skills

Job description

A leading customer service provider in Malaysia is looking for a customer-focused Call Centre Agent. This role involves handling inbound and outbound calls, assisting customers with inquiries, and ensuring a positive experience. Ideal candidates will have strong communication skills and problem-solving abilities, with a willingness to work in a fast-paced environment. Candidates should be flexible with shifts, including weekends and holidays, when required. A strong customer service background is preferred but not mandatory.