Business Operations Manager

BOILERMASTER EM SDN BHD; Bintulu; On-site; MYR 180,000 - 240,000; Full time

Job summary

BOILERMASTER EM SDN BHD in Malaysia invites a skilled Business Operations Manager to lead day-to-day operations and strategic projects from its Bintulu, Sarawak base. You will drive process improvements, manage budgets, and oversee performance across departments to boost profitability and customer satisfaction.

Ideal candidates bring a Diploma or Bachelor’s in a relevant field and at least 5 years in industrial operations, with strong leadership and ERP experience.

Qualifications

• Diploma or Bachelor's degree in Business Administration, Engineering Management, Operations Management, or a related field.
• Minimum 5 years of experience in operations management, business management, or a similar role in industrial/manufacturing.
• Strong understanding of operational processes, supply chain, and resource planning.
• Proven track record in process improvement, cost reduction, and efficiency optimisation.
• Excellent leadership and team management skills with the ability to motivate and develop staff.
• Strong financial acumen with budgeting, forecasting and financial analysis.
• Proficiency in MS Office and experience with ERP systems.
• Knowledge of HSE regulations and compliance requirements.

Responsibilities

• Lead and manage day-to-day operations to achieve objectives.
• Oversee P&L, budgets, forecasting, and resource allocation.
• Analyse KPIs and prepare performance reports for management.
• Collaborate with sales, engineering, maintenance, logistics and other departments.
• Develop and implement policies and process improvements.
• Identify challenges and implement solutions for business continuity and customer satisfaction.
• Mentor operations staff and foster a high-performance culture.

Skills

Operations management

Leadership

Budgeting & forecasting

Process improvement

Financial analysis

ERP systems

HSE knowledge

Staff development

Cross-functional collaboration

Decision making

Education

Bachelor's or Diploma in Business/Engineering/Operations management

Tools

ERP systems

Microsoft Office

Job description

About us

BOILERMASTER EM SDN BHD is a leading provider of industrial boiler solutions and engineering services. We specialise in delivering high-quality equipment, maintenance, and technical support to organisations across various industries in Malaysia. With a commitment to excellence, reliability, and customer satisfaction, we have established ourselves as a trusted partner for businesses seeking dependable boiler systems and operational expertise. Our team is dedicated to innovation and continuous improvement, ensuring our clients receive the best possible service and support.

About the role

We are seeking a Business Operations Manager to join our team in Bintulu, Sarawak on a full-time basis. This is a strategic management position that plays a crucial role in driving operational excellence and business growth at BOILERMASTER EM SDN BHD. The Business Operations Manager will be responsible for overseeing day-to-day operations, optimising processes, managing resources, and ensuring that all business objectives are met efficiently and effectively. This role is essential to our continued success and will have a direct impact on our operational performance, profitability, and customer satisfaction.

Key responsibilities

Lead and manage commercial activities, strategic projects, and day-to-day business operations to achieve organisational objectives.

Manage P&L, budgets, financial performance, forecasting, and resource allocation to optimise profitability and operational efficiency.

Analyse business performance, operational metrics, and key performance indicators (KPIs), and prepare performance reports for management review.

Oversee business operations, workflow administration, project coordination, and customer service to ensure smooth and efficient delivery.

Develop and implement operational policies, procedures, and process improvements to enhance efficiency, reduce costs, and maintain service standards.

Collaborate with cross-functional teams including sales, engineering, maintenance, logistics, and other departments to drive business growth and operational excellence.

Identify operational challenges and implement effective solutions to ensure business continuity and customer satisfaction.

Manage, develop, and mentor operations staff, conduct performance reviews, and foster a collaborative, high-performance work culture.

What we're looking for

Diploma or Bachelor's degree in Business Administration, Engineering Management, Operations Management, or a related field

Minimum 5 years of experience in operations management, business management, or a similar role within an industrial or manufacturing environment

Strong understanding of operational processes, supply chain management, and resource planning

Proven track record in process improvement, cost reduction, and efficiency optimisation

Excellent leadership and team management skills with the ability to motivate and develop staff

Strong financial acumen with experience in budgeting, forecasting, and financial analysis

Proficiency in Microsoft Office applications and experience with enterprise resource planning (ERP) systems

Knowledge of health, safety, and environmental (HSE) regulations and compliance requirements

Excellent communication and interpersonal skills, with the ability to work effectively across all levels of the organisation

Problem-solving ability and strong decision-making capabilities in a fast-paced environment

Willingness to travel locally as required by the role