Head of Operations (MLM)

Carleton ES; Kuala Lumpur; On-site; MYR 280,000 - 520,000; Full time

Job summary

Carleton ES in Malaysia invites an experienced Head of Operations to lead company-wide operations and drive performance across Malaysia and regional markets. The role focuses on operational efficiency, service excellence, and growth, translating business strategies into measurable results.

You will lead cross-functional teams, manage sales targets and KPIs, and ensure policy and SOP compliance across locations.

Qualifications

• Bachelor's Degree in Business Administration, Operations Management, or a related discipline.
• 10+ years of experience in operations and performance management.
• Proven record managing multi-site or regional operations.
• Strong commercial acumen with sales and KPI focus.
• Excellent analytical, leadership, communication, and problem-solving skills.

Responsibilities

• Develop and execute Operations strategies aligned with objectives and growth plans.
• Oversee operations across Malaysia and regional markets ensuring efficiency and continuity.
• Establish and monitor operational and business KPIs to drive performance.
• Provide regular performance updates and recommendations to senior management.
• Own sales KPIs and collaborate with internal teams to hit targets.
• Monitor sales trends, opportunities, and gaps to drive growth.
• Lead initiatives to boost sales, productivity, and market performance.
• Oversee multiple locations and markets ensuring policy and SOP compliance.
• Oversee inventory planning, stock control, and distribution to meet sales needs.

Skills

Operations leadership

Sales performance

KPI management

Strategic planning

Cross-functional teams

Education

Bachelor's Degree in Business Administration or Operations Management

Job description

We are looking for an experienced Head of Operations to lead the company's overall operations and drive business performance across Malaysia and regional markets. The role will be responsible for operational efficiency, sales performance, service excellence, process improvement, and business growth. The ideal candidate is a strong commercial and operational leader who can translate business strategies into measurable results, lead cross-functional teams, and drive both operational and sales KPIs.

Key responsibilities

Develop and execute Operations strategies in line with the company's business objectives and growth plans.

Oversee overall operations across Malaysia and regional markets to ensure efficiency, service quality, and business continuity.

Establish and monitor operational and business KPIs to drive performance and accountability.

Provide regular performance updates, insights, and recommendations to senior management.

Take ownership of assigned sales KPIs and business performance, working closely with other internal teams to achieve targets.

Monitor sales performance, business trends, and key performance indicators to identify opportunities and gaps.

Develop and implement initiatives to drive sales growth, productivity, and market performance.

Lead and oversee operations across multiple locations and markets.

Ensure consistent implementation of company policies, SOPs, service standards, and operational practices.

Oversee inventory planning, stock control, and distribution to maintain appropriate stock levels and support sales requirements.

About you

Bachelor's Degree in Business Administration, Operations Management, or a related discipline.

10+ years of relevant experience, with strong experience in Operations and business performance management.

Proven track record managing multi-site, regional, or end-to-end operations.

Strong commercial acumen with experience in managing sales targets, KPIs, and business performance.

Strong analytical, leadership, communication, and problem-solving skills.

Ability to work at both strategic and operational levels.

Willingness to travel locally and internationally when required.