Operations Manager

ATS Global; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

ATS Global is seeking an experienced Operations Manager in Malaysia to oversee division performance, including project delivery, engineering execution, service operations, and financial control. You will coordinate admin, management, engineering, projects, finance, HR and procurement to drive profitability and customer satisfaction.

The role requires extensive leadership experience in system integration or solutions provisioning, with strong vendor management and cross-functional collaboration

Qualifications

• Bachelor’s degree in engineering or related field with relevant certification.
• 10-15 years of system integration/automation leadership experience.
• Experience managing multi-disciplinary teams and vendors, with strong stakeholder management.

Responsibilities

• Oversee day-to-day office operations across Engineering, Projects, Finance and HR.
• Maintain facilities, IT infra and workplace maintenance to support continuity.
• Ensure document control, contract administration and regulatory compliance.
• Monitor project financials, billing, and cash flow with Finance.
• Lead end-to-end delivery of Industrial Automation, PLC, SCADA, BMS projects.
• Provide technical governance for PLC/SCADA/BMS, FAT/SAT/IST testing.
• Support pre-sales, including cost estimation and risk assessments.
• Drive QA/QC, safety, and continuous improvement initiatives.

Skills

Leadership

Stakeholder management

Communication

Troubleshooting

Risk management

Team coordination

MS Excel

MS Project

ITIL/Prince2/PMI/A PM certification

BMS/EMS/OT networks

SCADA

DCIM

CMMS

Vendor management

Education

Bachelor’s Degree in Engineering, Electrical, Mechanical, Automation, Instrumentation, or Facilities Engineering or a related field

Tools

SCADA

DCIM

CMMS

Allen-Bradley

AVEVA System Platform / Wonderware

Siemens WinCC / PCS7 / TIA Portal

Rockwell FactoryTalk

Ignition

Job description

What is The Role About?

This role will be reporting to the Country Manager, the Operations Manager is responsible for overseeing overall operational performance of the division, including project delivery, engineering execution, service operations, financial control coordination, and daily office administration.

This role ensures seamless coordination between admin, management, engineering, projects, finance, HR, procurement, and support teams to drive operational efficiency, profitability, compliance, and customer satisfaction.

What We Look For?

The right candidate will have a minimum Eight (8) years’ experience managing in a professional services environment, ideally within a system integrator and/or solutions provider. Knowledge of mission critical projects, is preferred as is experience in the Construction sector, Building, Electrical, or BMS, Commissioning as an operations and project manager or senior project coordinator on large scale projects.

Have an appreciation of the key operations, ITSM and/or also Project Management skills i.e. planning, monitoring and controlling, health and safety, document control and reporting, team motivation, risk management, planning and the key interaction of Scope, Time, Cost & Quality. Experience in Project Management or construction management with QAQC responsibilities of large projects.

The operations Manager is responsible for daily management, planning, managing, and executing end-to-end operations activities for division activities.

Demonstrate strong stakeholder and vendor management skills are required to maintain the constraints of scope, timescale & quality on large projects.

The candidate should be an excellent communicator in both Bahasa Malaysia and English and able to present ideas clearly and effectively both internally and externally in both written and verbal forms. Demonstrating Malaysian experience is essential, with relevant working with system integration organisations

Candidates should be motivated and capable of the development and application of skills in new and existing technologies. Enthusiasm and a desire for success and “Can do” attitude are character traits we are seeking as is the ability to lead implementation teams to repeated successful delivery.

Some travel within Asia may be required in this role

Your Responsibilities

Office Team Operations Management

• Oversee the day-to-day office operations to ensure efficient coordination across Engineering, Projects, Finance, Human Resources, Procurement, and Administration.
• Manage office facilities, IT infrastructure, equipment, and workplace maintenance to support business continuity.
• Maintain document control systems, contract administration, company records, and statutory documentation.
• Ensure compliance with company policies, quality standards, and applicable regulatory requirements.
• Monitor project financial performance, including project costs, profitability, and gross margins.
• Work closely with the Finance team to oversee billing, invoicing, collections, and cash flow management.
• Support annual budgeting, financial forecasting, and operational planning.
• Prepare operational reports and provide recommendations to improve business performance.
• Coordinate manpower planning and resource allocation based on project demands and business requirements.
• Support recruitment, onboarding, employee development, and performance management initiatives.
• Promote employee engagement, professional development, and a collaborative workplace culture.
• Ensure compliance with company policies, employment regulations, and internal procedures.

Procurement & Vendor Management

• Manage supplier relationships and oversee vendor and subcontractor selection in accordance with company procurement policies.
• Negotiate commercial terms, pricing, and delivery schedules to achieve cost-effective procurement.
• Monitor vendor performance, service quality, and contract compliance.
• Identify opportunities for supplier consolidation and procurement cost optimization.

Operations & Project Delivery Management

• Manage the end-to-end delivery of Industrial Automation, PLC, SCADA, Building Management System (BMS), and Data Centre automation projects.
• Ensure projects are delivered safely, on schedule, within budget, and in accordance with contractual and quality requirements.
• Monitor project schedules, manpower utilization, resource planning, and project progress.
• Identify operational risks, resource constraints, and project issues while implementing appropriate mitigation plans.
• Collaborate closely with Project Managers, Engineering Managers, and Business Development teams to ensure successful project delivery.

Technical Leadership & Engineering Governance

• Programmable Logic Controllers (PLC)
• Supervisory Control and Data Acquisition (SCADA) Systems
• Building Management Systems (BMS)
• Power & energy monitoring systems
• Data Centre Infrastructure Management (DCIM) Systems
• Technical Responsibilities
• Review control philosophies, FDS, cause & effect matrices.
• Oversee FAT, SAT, and integrated system testing (IST).
• Ensure cybersecurity and redundancy compliance for mission‑critical systems.

Preferred Technical Platforms

• Allen-Bradley
• AVEVA System Platform / Wonderware
• Siemens WinCC /Siemens PCS7 / TIA Portal
• Rockwell FactoryTalk
• Ignition

Sales & Business Development Support

• Support pre‑sales activities, including technical reviews, cost estimation, and risk assessments.
• Participate in client meetings, technical presentations, and proposal development.
• Assist with pricing strategies, contract negotiations, and commercial discussions.
• Build strong client relationships and identify opportunities for repeat and new business.

Quality, Compliance & Safety

• Ensure compliance with company policies, ISO standards, and regulatory requirements. (e.g., ISO 9001).
• Implement QA/QC processes and monitor operational performance.
• Conduct operational audits and corrective actions.
• Promote and enforce workplace health, safety, and environmental compliance.

Incident Management & Continuous Improvement

• Lead incident response, root cause analysis (RCA), and corrective actions.
• Drive continuous improvement in operational reliability, safety, and efficiency.
• Prepare management reports, dashboards, and operational reviews.

The Qualifications

• Bachelor’s Degree in Engineering, Electrical, Mechanical, Automation, Instrumentation, or Facilities Engineering or a related field.
• Min 10-15 years experience in system integration operations, automation, or infrastructure projects
• Minimum 10 years in leadership/operations management role.
• Demonstrable experience in systems integration / solution provision.
• Good understanding of BMS, EMS, PLC-based systems, and OT networks.
• Preferable Exposure to construction, commissioning, or data center build projects.
• Experience managing multi-disciplinary teams and vendors.
• Knowledge of data centre standards (Uptime Institute, TIA-942, ASHRAE).
• Experience with SCADA, DCIM, CMMS, and asset management systems.
• Ability to interpret control philosophies, single‑line diagrams, P&IDs, and construction drawings.
• Strong troubleshooting, risk management, and decision-making skills.
• Clear communicator with strong stakeholder management capabilities.
• Proficient in Microsoft applications. Excel, projects,
• Certified ITIL, Prince2, PMI or APM / IT and/or Automation qualification

Soft Skills

• Excellent communication and interpersonal skills; fluency in English required to liaise with internal teams, clients, and suppliers
• Ability to work under pressure, manage competing priorities, and meet tight deadlines.
• Strong leadership, coordination, and communication skills
• Excellent organizational and time‑management skills with attention to detail.