Business Follow Up Executive

BPO SDN BHD; Subang Jaya; On-site; MYR 20,000 - 29,000; Full time

Job summary

BPO SDN BHD is seeking a diligent Customer Follow-Up Agent in Malaysia to engage customers via WhatsApp and phone for repayment reminders and overdue follow-ups. You will record interactions, track promised dates, and complete daily notes while maintaining patience and clear communication in Chinese, English, and Bahasa Melayu.

Ideal candidates have prior customer service or call follow-up experience, are comfortable with WhatsApp and basic computer use, and are willing to contact customers

Qualifications

• Excellent verbal and written communication abilities.
• Able to communicate in Chinese, English and Bahasa Melayu.
• Patient and detail-oriented with good listening skills.

Responsibilities

• Contact customers via WhatsApp and phone to discuss repayments.
• Remind customers about repayments and follow up on overdue payments.
• Record customer repayment and communication details.
• Follow up on customers’ promised repayment dates.
• Complete daily customer follow-up and work records.

Skills

Communication skills

Multilingual

Patience

Tools

WhatsApp

Basic computer skills

Job description

- Contact customers via WhatsApp and phone

- Remind customers about repayments and follow up on overdue payments

- Record customer repayment and communication details

- Follow up on customers’ promised repayment dates

- Complete daily customer follow-up and work records

- Able to speak Chinese, English and Bahasa Melayu

- Good communication skills and patience

- Proficient in using WhatsApp and basic computer skills

- Prior customer service or call follow-up experience is preferred

- Responsible and detail-oriented

- Willing to contact customers via phone and WhatsApp