Collection Officer (Loan & Financing)

UpGrowth HR Sdn. Bhd.; Kuala Lumpur; On-site; MYR 33,000 - 51,000; Full time

Job summary

UpGrowth HR Sdn. Bhd. is seeking a dedicated collections associate in Kuala Lumpur to contact customers with outstanding balances and negotiate feasible repayment plans. You will perform structured follow-ups, verify identities, and document interactions precisely in the internal system.

The role requires strong communication, resilience under pressure, and willingness to work shifts, including weekends and public holidays. Experience in customer service or telesales is a plus.

Qualifications

• Fluency in Malay (spoken & written) preferred.
• Fluency in Chinese (spoken & written) is an advantage.
• Any higher education qualification accepted (SPM/STPM/Diploma/Degree).

Responsibilities

• Handled customer accounts with outstanding balances through structured follow-ups and recovery calls.
• Engaged customers to explain payment obligations and propose workable repayment arrangements.
• Worked with customers to agree on revised payment schedules and partial settlement options.
• Managed difficult conversations calmly while maintaining service standards and professionalism.
• Entered and maintained accurate case notes and repayment details in the internal system.
• Verified customer identity and contact details in line with approved verification procedures.
• Applied different contact approaches (calls, messages, emails) to reconnect with unreachable customers.
• Flagged suspicious activities, disputes, and high-risk accounts for further review by supervisors.
• Followed company policies, compliance requirements, and ethical guidelines in all collection activities.

Skills

Malay language proficiency

Chinese language proficiency

Communication skills

Education

SPM/STPM/Diploma/Degree in any field

Job description

JOB RESPONSIBILITIES:

• Handled customer accounts with outstanding balances through structured follow-ups and recovery calls.

• Engaged customers to explain payment obligations and propose workable repayment arrangements.

• Worked with customers to agree on revised payment schedules and partial settlement options.

• Managed difficult conversations calmly while maintaining service standards and professionalism.

• Entered and maintained accurate case notes and repayment details in the internal system.

• Verified customer identity and contact details in line with approved verification procedures.

• Applied different contact approaches (calls, messages, emails) to reconnect with unreachable customers.

• Flagged suspicious activities, disputes, and high-risk accounts for further review by supervisors.

• Followed company policies, compliance requirements, and ethical guidelines in all collection activities.

JOB REQUIREMENTS:

• Fluent in Malay (spoken & written) is preferable.

• Fluent in Chinese (spoken & written) is an advantage.

• SPM/STPM/Diploma/Degree in any field

• Prior experience in customer service, call center, or telesales is an advantage

• Able to work under pressure and meet daily targets

• Willing to work shift schedules, including weekends and public holidays

• Positive attitude and good problem-solving skills