Customer Service

UpGrowth HR Sdn. Bhd.; Kuala Lumpur; Remote; MYR 27,000 - 42,000; Full time

Job summary

UpGrowth HR Sdn. Bhd. is seeking a remote Live Chat/WhatsApp customer support associate. You will handle chats, resolve inquiries, and perform daily tasks with a focus on data privacy and accuracy.

Applicants must work in morning and night shifts, have a private room and a PC/Laptop, and communicate in Chinese, English, and Malay. No phone calls are involved, and training will be provided.

Qualifications

• Must communicate verbally in Chinese.
• Can understand & write in English, Chinese, and Malay.
• Have basic PC/Laptop operation.
• Have basic Excel/Word knowledge.
• Able to handle repetitive tasks.
• Fast typing speed.

Responsibilities

• Handle Livechat/WhatsApp to chat with customers (no phone calls) and some daily tasks.
• Reliable and trustworthy in handling customer information and resolving inquiries professionally.
• Able to handle a high volume of customer interactions while maintaining accuracy, efficiency and quality service.
• Responsible and accountable for customer issues, follow-ups, and service outcomes.
• Disciplined in following SOPs guidelines to ensure consistent customer experience.
• Good team collaboration with other departments.
• Willingness to learn new systems, tools, and methods for continuous improvement.

Skills

Chinese language proficiency

Multilingual writing ability

Fast typing speed

Team collaboration

Tools

Excel

Word

Job description

JOB OVERVIEW:

Work from home, need to have your own private room and PC/Laptop to work. Handle Livechat/Whatsapp to chat with customers (no phone calls) and some daily tasks. Able to work in morning shifts and night shifts.

JOB RESPONSIBILITIES:

• Handle Livechat/Whatsapp to chat with customers (no phone calls) and some daily tasks.

• Reliable and trustworthy in handling customer information and resolving inquiries professionally.

• Able to handle a high volume of customer interactions while maintaining accuracy, efficiency and quality service.

• Responsible and accountable for customer issues, follow-ups, and service outcomes.

• Disciplined in following SOPs guidelines to ensure consistent customer experience.

• Good team collaboration with other departments.

• Willingness to learn new systems, tools, and methods for continuous improvement.

JOB REQUIREMENTS:

• Can communicate verbally in Chinese.

• Can understand & write in these 3 languages (English, Chinese, Malay)

• Know how to use a PC/Laptop

• Have basic Excel/Word knowledge

• Can handle job involving repetitive tasks

• Fast typing speed