Merchant Sales and Account Specialist

Commercepay; Kuala Lumpur; On-site; MYR 45,000 - 65,000; Full time

Job summary

A payment solutions provider in Kuala Lumpur is seeking a Merchant Sales and Account Specialist to drive growth. The role focuses on acquiring new merchants, managing their onboarding, and achieving sales targets. Candidates should have 2-3 years of sales experience, preferably in fintech, along with excellent communication skills in Bahasa Melayu and English. The position offers the opportunity to build strong client relationships and contribute to the company's success.

Qualifications

• 2-3 years of experience in sales specifically within e-commerce.
• Experience in fintech or payments is preferred.
• Ability to deliver engaging presentations.

Responsibilities

• Identify and acquire new merchants for payment gateway services.
• Manage the end-to-end merchant onboarding process.
• Achieve sales targets and revenue goals.
• Build relationships with merchants to drive usage.
• Work with internal teams for smooth onboarding.

Skills

Sales experience in e-commerce

Merchant acquisition

Proficiency in Bahasa Melayu

Proficiency in English

MS Office skills

Job description

We provide payment solutions to cater to all business needs and to accept a wide range of payment methods while ensuring that all transactions are convenient, secure and efficient. Our payment platform has innovative technology with comprehensive functionalities that are both stable and easy to integrate.The Merchant Sales and Account Specialist will play a key role in driving growth for the company.The executive will be responsible for identifying new business opportunities, expanding client bases, and executing sales strategies that align with each company's goals. By building strong relationships with clients and collaborating with internal teams for business opportunities, the executive will contribute to the success and scalability of both organizations in their respective markets.

Key Responsibilities

• Identify, prospect, and acquire new merchants for payment gateway services
• Manage the end-to-end merchant onboarding process, including documentation and coordination with internal teams
• Achieve assigned sales targets, revenue, and TPV goals
• Build and maintain strong relationships with merchants to drive activation and usage
• Work closely with operations, risk, and customer support teams to ensure smooth onboarding and issue resolution
• Generate leads, expand client base, explore new markets and engage in various sales activities
• Stay updated on market trends, competitors, and payment industry developments
• Execute the full sales process, from prospecting to deal closure
• Ensure smooth communication with all clients in order to maintain relationship and provide support
• Provide weekly and monthly reports on commercial activities to HOD
• Maintain and update clientele list, highlighting key changes for management

Requirements

• Proven experience of 2 to 3 years as a Sales in e-commerce
• Proven experience in sales or merchant acquisition (fintech / payments experience preferred)
• Excellent Proficiency in spoken and written Bahasa Melayu and English (Mandarin is an added advantage)
• Excellent knowledge of MS Office with advance skill in PowerPoint and Excel
• Aptitude in delivering attractive presentations

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CommercePay Payment Gateway - Merchant Sales and Account Specialist