Business Account Manager / Key Account Manager

Micro Surface Treatment Sdn Bhd; Seberang Perai; On-site; MYR 60,000 - 90,000; Full time

Job summary

Micro Surface Treatment Sdn. Bhd. (MST) seeks a Business Account Manager to drive growth by developing new opportunities while expanding strategic customer accounts in semiconductor, medical device, and precision engineering sectors.

You will manage RFQs, pricing, and contract negotiations, building strong cross-functional relationships to deliver value-added manufacturing solutions. The role requires a Bachelor’s degree and 3–5 years of B2B sales or account management experience, with travel as

Qualifications

• Bachelor’s degree in Business, Engineering, Marketing or related discipline.
• Minimum 3–5 years of experience in B2B sales, account management or business development.
• Proven track record in managing key accounts and revenue growth.
• Experience in Semiconductor, Medical Device, Aerospace, Automation or Precision Engineering industries preferred.

Responsibilities

• Develop new business opportunities while maintaining and growing existing key accounts.
• Formulate and execute account strategies aligned with sales objectives.
• Build relationships with stakeholders across engineering, procurement, quality and operations.
• Manage RFQs, quotations, pricing strategies and contract negotiations.
• Monitor pipelines, forecasts and account performance to hit revenue targets.
• Serve as primary contact between customers and internal teams for project execution.
• Conduct customer visits, technical discussions and market research.
• Provide market intelligence and competitive insights for strategic planning.
• Ensure customer satisfaction through effective communication and issue resolution.

Skills

B2B sales

Key account management

Negotiation

Presentation

Education

Bachelor's Degree in Business, Engineering, Marketing, or related

Job description

Business Account Manager / Key Account Manager

The Business Account Manager plays a key role in driving business growth by developing new opportunities while managing and expanding strategic customer accounts across the semiconductor, medical device, and precision engineering industries.

This position requires a combination of commercial acumen, customer relationship management, and technical understanding to deliver value-added manufacturing solutions and establish long-term partnerships with key customers.

Key Responsibilities

• Develop new business opportunities while maintaining and growing existing key accounts.
• Formulate and execute account strategies aligned with company sales and revenue objectives.
• Build strong relationships with stakeholders across engineering, procurement, quality, and operations functions.
• Manage commercial activities including RFQs, quotations, pricing strategies, and contract negotiations.
• Monitor sales pipelines, forecasts, and account performance to achieve revenue targets.
• Serve as the primary point of contact between customers and internal teams to ensure smooth project execution and delivery performance.
• Conduct customer visits, technical discussions, and market research to identify business opportunities.
• Provide market intelligence and competitive insights to support strategic planning and business decisions.
• Ensure customer satisfaction through effective communication, issue resolution, and relationship management.

Requirements

• Bachelor's Degree in Business, Engineering, Marketing, or a related discipline.
• Minimum 3–5 years of experience in B2B sales, account management, or business development within manufacturing or industrial sectors.
• Proven track record in managing key accounts and achieving revenue growth.
• Experience in Semiconductor, Medical Device, Aerospace, Automation, or Precision Engineering industries is preferred.
• Basic understanding of CNC machining, manufacturing processes, or technical drawings is preferred.
• Strong communication, negotiation, presentation, and stakeholder management skills.
• Customer-focused, commercially driven, and results-oriented.
• Willing to travel as required.

Candidates who demonstrate strong potential but do not fully meet the requirements for the Business Account Manager role may be considered for an Assistant Business Account Manager position, with a structured development pathway towards the full role.

Manufacturing, Transport & Logistics 51-100 employees

Micro Surface Treatment Sdn. Bhd. (MST), founded in 2001, is a qualified precision components surface finishing company for Semiconductor, Telecommunication, Electronics and Automobile industries. Located in Perai Industrial Park, MST operates from a semi-detached factory of approximately 20,000sq.ft. and a team of experience and committed skilled workforce whom possess sound technical know how in surface finishing for all kinds of metal components.

We, specializing in precious and semi precious metal plating company and a listed company subsidiary, would like to seek high caliber, dynamic and committed person to join us in our journey towards our Vision to be the pre-eminent supplier to our worldwide customers.

Micro Surface Treatment Sdn. Bhd. (MST), founded in 2001, is a qualified precision components surface finishing company for Semiconductor, Telecommunication, Electronics and Automobile industries. Located in Perai Industrial Park, MST operates from a semi-detached factory of approximately 20,000sq.ft. and a team of experience and committed skilled workforce whom possess sound technical know how in surface finishing for all kinds of metal components.

We, specializing in precious and semi precious metal plating company and a listed company subsidiary, would like to seek high caliber, dynamic and committed person to join us in our journey towards our Vision to be the pre-eminent supplier to our worldwide customers.