Key Account Manager – Industrial Automation

Randstad Malaysia; George Town; On-site; MYR 90,000 - 180,000; Full time

Job summary

Randstad Malaysia is seeking a driven account manager to nurture and expand relationships within our established industrial client base in Penang. Focus on maximizing account value through repeat projects, add-ons, and long-term service agreements.

You will formulate strategic account plans, identify opportunities for system upgrades and SmartOps software attachments, prepare quotations, negotiate renewals, and ensure favorable terms while coordinating with project and finance teams to ensure

Qualifications

• Bachelor's degree in engineering, BA, or related discipline.
• 3 to 5 years of successful B2B account management in industrial machinery or automation.
• Commercial acumen in margins, contract terms, and client retention strategies.
• Experience navigating multi-layered decision-making inside multinational manufacturing plants.
• Strong communication, relationship-building, and organizational skills.

Responsibilities

• Formulate strategic account plans to retain key clients and grow wallet share across all business units.
• Identify recurring opportunities for system upgrades, retrofits, and SmartOps software attachments.
• Prepare quotations, negotiate contract renewals, and ensure favorable commercial terms.
• Serve as the primary point of contact for customer escalations and ongoing satisfaction.
• Coordinate with project and finance teams to ensure milestone delivery and timely billing.

Skills

Strong communication

Relationship-building

Organizational skills

Education

Bachelor's Degree in Engineering, Business Administration, or related discipline

Associate Degree/Diploma

Job description

Job Highlights

• Stable base salary with performance bonuses and standard benefits.
• Manage high-value existing enterprise relationships in the Semiconductor and E&E sectors.
• Lead account growth initiatives across hardware upgrades, software integration, and service contracts.

About the Company

We are a leading smart manufacturing and industrial automation systems integrator based in Penang. Our team delivers turnkey intralogistics, robotics, and software solutions for high-tech factory environments.

About the Job

You will nurture and expand relationships within our established industrial client base. This role focuses on maximizing account value through repeat projects, digital platform add-ons, and long-term service agreements.

Key Responsibilities

• Formulate strategic account plans to retain key clients and grow wallet share across all business units.
• Identify recurring opportunities for system upgrades, retrofits, and SmartOps software attachments.
• Prepare quotations, negotiate contract renewals, and ensure favorable commercial terms.
• Serve as the primary point of contact for customer escalations and ongoing satisfaction.
• Coordinate with project and finance teams to ensure milestone delivery and timely billing.

Skills & Experience Required

• Bachelor's Degree in Engineering, Business Administration, or a related discipline.
• 3 to 5 years of successful B2B account management experience in industrial machinery or automation.
• Proven commercial acumen in managing margins, contract terms, and client retention strategies.
• Experience navigating multi-layered decision-making structures inside multinational manufacturing plants.
• Strong communication, relationship-building, and organizational skills.

skills

no additional skills required

qualifications

no additional qualifications required

education

Associate Degree/Diploma