Sales Account Manager

Private Advertiser; Kuching; On-site; MYR 60,000 - 100,000; Full time

Job summary

Private Advertiser is seeking a proactive Sales Account Manager to manage and grow existing customer relationships while coordinating projects from scoping and quotations through delivery and after-sales follow-up.

You will serve as the primary contact for assigned accounts, ensuring on-time delivery, identifying new business opportunities, and collaborating with engineering and production teams. Some travel to customer sites may be required.

Qualifications

• Bachelor's or Diploma level qualification in engineering or business-related field.

Responsibilities

• Serve as the primary contact for assigned customer accounts and build and maintain strong, long-term customer relationships.
• Identify upcoming projects and understand customers' future requirements.
• Recommend suitable automation solutions to customers.
• Follow up on quotations, pending approvals, and project decisions.
• Obtain and review Project Scope of Work (SOW) documents.
• Coordinate with the engineering team on conceptual designs and Bills of Materials (BOM).
• Assist in preparing accurate and professional quotations and proposals.
• Prepare and maintain Gantt charts to monitor project progress.
• Coordinate with the production planner on project status, capacity, and delivery schedules.
• Provide proactive customer updates on project milestones and schedule changes.

Education

Diploma or Degree in Mechanical Engineering, Mechatronic Engineering, Business Administration, or a related field

Job description

We are looking for a proactive and organised Sales Account Manager to manage and grow existing customer relationships while coordinating projects from initial scoping and quotations through to delivery and after-sales follow-up. You will serve as the primary point of contact for assigned customer accounts, ensuring projects are delivered on time, customers are kept informed, and new business opportunities are identified and developed. This role combines customer relationship management, project coordination, and business development, making it ideal for someone who is commercially aware, detail-oriented, and passionate about building long-term customer partnerships.

Key responsibilities

Serve as the primary contact for assigned customer accounts and build and maintain strong, long-term customer relationships.

Identify upcoming projects and understand customers' future requirements.

Recommend suitable automation solutions to customers.

Follow up on quotations, pending approvals, and project decisions.

Obtain and review Project Scope of Work (SOW) documents.

Coordinate with the engineering team on conceptual designs and Bills of Materials (BOM).

Assist in preparing accurate and professional quotations and proposals.

Prepare and maintain Gantt charts to monitor project progress.

Coordinate with the production planner on project status, capacity, and delivery schedules.

Provide proactive customer updates on project milestones and schedule changes.

About you

Diploma or Degree in Mechanical Engineering, Mechatronic Engineering, Business Administration, or a related field.

Preferably 2–5 years of experience in account management, project coordination, or technical sales.

Ability to understand SOW documents, engineering drawings, and BOMs.

Knowledge of industrial automation is an advantage.

Familiarity with Gantt charts and project scheduling tools such as Microsoft Project or Excel.

Strong organisational skills and attention to detail, with the ability to manage multiple projects simultaneously.

Excellent communication skills in English and Bahasa Malaysia; Mandarin is an advantage.

Customer-oriented, proactive, commercially aware, and skilled in follow-up and problem-solving.

Experience in semiconductor, HDD, electronics, or precision manufacturing is an advantage.

Willing to travel to customer sites in Kuching, Johor, and other locations as required.

Competitive Salary, depending on experience and qualifications.

• Performance Incentive: Rewards linked to account growth, pipeline development, and project delivery.

Work with multinational semiconductor and HDD manufacturers.

Manage strategic customer relationships and contribute directly to business growth.