Taiwanese-speaking Customer Success Specialist - Malaysia

TP; Kedah; On-site; MYR 36,828 - 89,280; Full time

Job summary

TP Malaysia is seeking a Taiwanese-speaking Customer Success Specialist based in Malaysia. The role handles inbound customer inquiries via phone, live chat, and email, serving as the primary contact for customers on the client’s shopping channel.

Qualifications include a degree or diploma, B2 level English, and at least 6 months in customer support. Fresh graduates with related degrees are welcome; call center experience is a plus. Operations run 9am–6pm, five days a week.

Qualifications

• Education background: Booker’s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension).
• Minimum 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in English with Communication, English for Professionals, Mass Communication, or related field.
• Call center experience is not a must but would be an advantage.

Responsibilities

• Respond to customer requests via inbound phone, live chat, and email.
• Be the primary contact for customers using the client’s website shopping channel.
• Maintain a professional image and brand representation across communication channels.
• Meet key performance indicators and adhere to client and company policies.

Skills

Taiwanese language

English proficiency

Customer service

Active listening

Communication

Education

Bachelor's/Diploma

Tools

Microsoft Office

Job description

TP Malaysia is seeking a Taiwanese-speaking Customer Success Specialist based in Malaysia. The role handles inbound customer inquiries via phone, live chat, and email, serving as the primary contact for customers on the client’s shopping channel.

Qualifications include a degree or diploma, B2 level English, and at least 6 months in customer support. Fresh graduates with related degrees are welcome; call center experience is a plus. Operations run 9am–6pm, five days a week.