Branch Sales & Customer Experience Executive

Hong Leong Bank; Putrajaya; On-site; MYR 36,000 - 54,000; Full time

Job summary

Hong Leong Bank is seeking a Sales & Service associate to deliver exceptional service to walk-in customers in a Malaysia branch. You will help achieve CSAT scores and Mystery Shopping targets while promoting CASA, FD, loan and card products.

The role involves using tablets for service, handling daily transactions, and supporting cross-selling across PL, credit cards, and portfolios. Fresh graduates are welcome to apply, with training provided.

Qualifications

• Malaysian citizen.
• Fresh graduates or candidates with relevant work experience are welcome.
• Experience in financial institutions or related field preferred.
• Strong customer interaction and cash handling skills.
• Able to learn and use tablets for service/cross selling.

Responsibilities

• Provide superior customer service to walk-in customers and contribute to CSAT and Mystery Shopping results.
• Carry clear targets for CASA and FD Book growth, account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding.
• Learn and use I-Pads/other devices for customer service and cross selling.
• Assist in calling customers for service or sales interactions.
• Carry out Branch RCSA through sample checking and rectification as applicable.
• Accept and process transactions (deposits, withdrawals, remittances, etc.) timely and accurately.
• Over-ride transactions per Bank defined transaction limits.
• Responsible for overall branch cash holding and end-of-day cash balancing.
• Comply with staff rotation guidelines for inter-branch/region transfers.
• Observe and comply with the Bank's Code of Conduct & Ethics.
• Maintain confidentiality of customers and Bank's information.
• Keep a clean, organized work area and maintain a professional appearance.
• Attend trainings including e-learning/Workday.
• Filing of reports.
• Assist in branch housekeeping activities as needed.
• Carry out other duties as assigned periodically.

Skills

Customer service

Cash handling

Cross selling

Sales targets

Attention to detail

Complaint handling

Education

Malaysian citizen

Fresh graduates welcome

Finance/banking experience preferred

Job description

Hong Leong Bank is seeking a Sales & Service associate to deliver exceptional service to walk-in customers in a Malaysia branch. You will help achieve CSAT scores and Mystery Shopping targets while promoting CASA, FD, loan and card products.

The role involves using tablets for service, handling daily transactions, and supporting cross-selling across PL, credit cards, and portfolios. Fresh graduates are welcome to apply, with training provided.