Branch Sales & Service Specialist

Hong Leong Bank; Malaysia; On-site; MYR 28,000 - 47,000; Full time

Job summary

Hong Leong Bank in Malaysia is recruiting for a branch-based Sales & Service role. You will deliver superior customer service to walk-in customers, aiming to boost CSAT and Mystery Shopping results, while meeting targets for CASA, FD growth, account openings, and cross-selling of PL, Credit Cards, and other products.

The role also involves handling branch operations, processing transactions accurately, and adhering to the bank's Code of Conduct and end-of-day cash responsibilities.

Responsibilities

• Provide superior customer service to walk-in customers and contribute to CSAT scores and Mystery Shopping results.
• Carry clear targets for CASA, FD Book growth, account openings, and cross-sell of PL, Credit Cards, Portfolio Sales, ASBF Funding and other products.

Job description

Hong Leong Bank in Malaysia is recruiting for a branch-based Sales & Service role. You will deliver superior customer service to walk-in customers, aiming to boost CSAT and Mystery Shopping results, while meeting targets for CASA, FD growth, account openings, and cross-selling of PL, Credit Cards, and other products.

The role also involves handling branch operations, processing transactions accurately, and adhering to the bank's Code of Conduct and end-of-day cash responsibilities.