Branch Operations Senior Executive: Service & Cashiering

Tokio Marine Life Insurance Malaysia Bhd; Kuching; On-site; MYR 60,000 - 90,000; Full time

Job summary

Tokio Marine Life Insurance Malaysia Bhd invites applications for the Branch Operations, Senior Executive role at Kuching Branch. The position supports customer service and cashiering, ensuring smooth operations in line with company policies and regulatory requirements.

You will work with agency force and life operations teams to deliver prompt, reliable services to policyholders and agents, handle inquiries, and assist in various servicing tasks while maintaining compliance and accurate

Qualifications

• Must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, or professional degree.
• At least 5 years of working experience in the related role.
• Experience in Branch Operations or equivalent preferred.
• Proficient in English and Bahasa Malaysia.

Responsibilities

• Handle inquiries from call-in/walk-in customers and agency force related to policy servicing.
• Follow-up with agents and HO on pending cases.
• Perform financial and non-financial alterations – Customer Service.
• Authorize financial and non-financial alterations – Customer Service.
• Handle policy servicing tasks including claims, surrender, policy loan, and document submission to HQ.
• Monitor all recordings related to Customer Service.
• Relieve OIC on Customer Service related matters.
• Relieve cashier to collect premium payments and print Official Receipts.
• Prepare Day End Balancing and related financial reports; bank-in slips and cash casting slips.
• Relieve Chief Cashier on daily collection bank-in.
• Scrutinize proposal forms and perform data entry and quality checks at branch level.
• Cross-train in other operational functions to remain versatile in branch operations.

Skills

Customer service

Cashiering

Operations

Education

Diploma or degree in any field

Job description

Tokio Marine Life Insurance Malaysia Bhd invites applications for the Branch Operations, Senior Executive role at Kuching Branch. The position supports customer service and cashiering, ensuring smooth operations in line with company policies and regulatory requirements.

You will work with agency force and life operations teams to deliver prompt, reliable services to policyholders and agents, handle inquiries, and assist in various servicing tasks while maintaining compliance and accurate