Branch Operations, Senior Executive (Kuching Branch)

Tokio Marine Life Insurance Malaysia Bhd; Kuching; On-site; MYR 60,000 - 90,000; Full time

Job summary

Tokio Marine Life Insurance Malaysia Bhd invites applications for the Branch Operations, Senior Executive role at Kuching Branch. The position supports customer service and cashiering, ensuring smooth operations in line with company policies and regulatory requirements.

You will work with agency force and life operations teams to deliver prompt, reliable services to policyholders and agents, handle inquiries, and assist in various servicing tasks while maintaining compliance and accurate

Qualifications

• Must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, or professional degree.
• At least 5 years of working experience in the related role.
• Experience in Branch Operations or equivalent preferred.
• Proficient in English and Bahasa Malaysia.

Responsibilities

• Handle inquiries from call-in/walk-in customers and agency force related to policy servicing.
• Follow-up with agents and HO on pending cases.
• Perform financial and non-financial alterations – Customer Service.
• Authorize financial and non-financial alterations – Customer Service.
• Handle policy servicing tasks including claims, surrender, policy loan, and document submission to HQ.
• Monitor all recordings related to Customer Service.
• Relieve OIC on Customer Service related matters.
• Relieve cashier to collect premium payments and print Official Receipts.
• Prepare Day End Balancing and related financial reports; bank-in slips and cash casting slips.
• Relieve Chief Cashier on daily collection bank-in.
• Scrutinize proposal forms and perform data entry and quality checks at branch level.
• Cross-train in other operational functions to remain versatile in branch operations.

Skills

Customer service

Cashiering

Operations

Education

Diploma or degree in any field

Job description

Branch Operations, Senior Executive (Kuching Branch)

Ensure that Branch's Operation covering customer service and cashiering run smoothly and comply with Company's policies, procedures and regulatory by working closely with the various parties including agency force & process owners of Life Operations at Head Office so as to deliver prompt, reliable & quality services to policyholders and agents

Ensure all transaction are compliance with the Turn Around Time

Provide administrative and sales support to marketing personnel in managing agency force

Key Duties & Responsibilities:

Handle inquiries from call-in/walk-in customer and agency force related to policy servicing matters

Follow-up with agents and HO on pending cases

Perform Financial and Non-Financial alterations - Customer Service

Authorise Financial and Non-Financial alterations - Customer Service

Handle various customer service tasks, for instance claims, surrender of policy, policy loan & submit documents to HQ

Monitoring all recording related to Customer Service

Relief of OIC on Customer Service related matters

Relief cashier to collect premium payments and print Official Receipts for both walked-in clients and agents

Prepare Day End Balancing, print and check reports for collection batches, prepare cheque’s bank-in slip, cash casting slip

Relief of Chief Cashier on daily collection bank-in

Scrutinize the proposal forms and perform data entry and quality check at branch level

To be cross trained in any operational functions from time to time in order to be versatile in the operations work of the branch

Undertake other work/duties as an when required

Requirements:

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.

At least 5 year(s) of working experience in the related role is required for this position.

Preferably experiences in Branch Operations or equivalent.

Required language(s): English, Bahasa Malaysia

Tokio Marine, established in 1879 as Japan's pioneering insurance company, has evolved into one of the leading insurers with established networks worldwide, offering an extensive selection of Life and General insurance products and solutions in 46 countries/regions worldwide.

Tokio Marine Life Insurance Malaysia Bhd. (TMLM) is an integral part of the Tokio Marine Group, holding a legacy of over 75 years in Malaysia. Today, with 16 branches nationwide, TMLM is dedicated to delivering innovative life insurance solutions, ranging from financial security to wealth enhancement, and to legacy planning. Our aim is to be the preferred life insurer trusted for generations.

Tokio Marine, established in 1879 as Japan's pioneering insurance company, has evolved into one of the leading insurers with established networks worldwide, offering an extensive selection of Life and General insurance products and solutions in 46 countries/regions worldwide.

Tokio Marine Life Insurance Malaysia Bhd. (TMLM) is an integral part of the Tokio Marine Group, holding a legacy of over 75 years in Malaysia. Today, with 16 branches nationwide, TMLM is dedicated to delivering innovative life insurance solutions, ranging from financial security to wealth enhancement, and to legacy planning. Our aim is to be the preferred life insurer trusted for generations.

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