Branch Operations Lead - Customer Experience

Carsome Sdn Bhd; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Job summary

Carsome Sdn Bhd invites applications for the Executive, Branch Operations (Old Klang Road) to support end-to-end branch activities, coordinating customers, transactions, and vehicle-related tasks. The role emphasizes maintaining accurate records, compliance, and timely execution across ownership transfers, payments, and financing.

Strong communication and multitasking are essential to meet service targets. The position requires a diploma or degree and experience in customer service or

Qualifications

• Diploma or Bachelor's Degree in any relevant discipline.
• Experience in customer service, operations, administration, automotive or related industries.
• Strong communication and stakeholder management skills.
• Ability to manage multiple cases and meet service level targets.
• Good attention to detail and compliance awareness.
• Proficiency in Microsoft Office and operational systems.

Responsibilities

• Support end-to-end branch operations by coordinating customer, transaction, administrative, and vehicle-related activities.
• Facilitate customer appointments, transaction processing, and operational activities to ensure a seamless customer experience.
• Manage and maintain operational records, documentation, and system updates to support accurate and timely transaction completion.
• Coordinate with customers, dealers, financial institutions, and internal stakeholders to ensure smooth execution of operational processes.
• Support the administration and execution of ownership transfer, payment, financing, and other transaction-related activities in accordance with company requirements.
• Monitor case progress and follow up on outstanding actions to ensure service level commitments and operational targets are achieved.
• Support vehicle receiving, inventory management, movement, storage, and handover activities to maintain operational efficiency and vehicle readiness.
• Perform vehicle condition verification and operational checks to ensure compliance with company standards and processes.
• Assist in resolving operational, customer, and transaction-related issues by coordinating with relevant stakeholders and providing timely updates.
• Ensure compliance with operational procedures, regulatory requirements, and company policies across all branch activities.
• Contribute to branch performance by supporting daily operational execution, process improvements, and service quality initiatives.
• Collaborate with cross-functional teams to drive operational excellence and deliver a

Skills

Communication

Stakeholder management

Multitasking

Attention to detail

Education

Diploma or Bachelor's Degree

Tools

Microsoft Office

Operational systems

Job description

Carsome Sdn Bhd invites applications for the Executive, Branch Operations (Old Klang Road) to support end-to-end branch activities, coordinating customers, transactions, and vehicle-related tasks. The role emphasizes maintaining accurate records, compliance, and timely execution across ownership transfers, payments, and financing.

Strong communication and multitasking are essential to meet service targets. The position requires a diploma or degree and experience in customer service or