Branch Operations Lead (6-Month Contract)

Tokio Marine Life Insurance Malaysia Bhd; Sandakan; On-site; MYR 22,000 - 33,000; Part time

Job summary

Tokio Marine Life Insurance Malaysia Bhd. seeks an Executive to assist the Branch OIC in Sandakan with daily branch operations, ensuring smooth processes and strong service levels.

The role includes handling policy inquiries, data entry, claims checks, and collaboration with agents, while maintaining records and supporting multiple departments. Fresh graduates are welcome to apply for a 6-month contract.

Qualifications

• At least a Diploma or higher in any field.
• 1 year of working experience in branch operations preferred; fresh graduates encouraged to apply.
• Proficiency in English and Bahasa Malaysia.

Responsibilities

• Assist Branch OIC with daily branch operation tasks.
• Maintain branch operations and daily procedures for each department.
• Design and implement systems to improve office operations.
• Meet service goals and objectives and provide support to agents.
• Attend to walk-in/call-in customer and agent enquiries on policy matters.
• Data alteration and maintain transaction records up to confer authority.
• Follow up on outstanding requirements and ensure timely completion.
• Check completeness of claim forms/documents for all types of claims.

Skills

English

Bahasa Malaysia

Education

Diploma

Advanced/Higher/Graduate Diploma

Bachelor's Degree

Post Graduate Diploma

Professional Degree

Job description

Tokio Marine Life Insurance Malaysia Bhd. seeks an Executive to assist the Branch OIC in Sandakan with daily branch operations, ensuring smooth processes and strong service levels.

The role includes handling policy inquiries, data entry, claims checks, and collaboration with agents, while maintaining records and supporting multiple departments. Fresh graduates are welcome to apply for a 6-month contract.