Executive, Branch Operations - Melaka Branch

The Pacific Insurance Berhad; Malacca City; On-site; MYR 45,000 - 73,000; Full time

Job summary

The Pacific Insurance Berhad is seeking an Executive, Branch Operations for the Melaka Branch. The role involves delivering cross-functional administrative and operational support across key branch units, including customer service, underwriting, finance, admin, and claims.

Responsibilities include resolving queries from customers and policyholders, supporting business development with quotations, and managing end-to-end financial operations with strict CBC compliance.

Qualifications

• Diploma or higher is required.
• At least 1 year of experience in the Insurance industry, or entry-level with a relevant bachelor's degree.
• Basic knowledge of standard operation, administration procedures and protocols in the Insurance business.
• Good command of IT systems and applications.

Responsibilities

• Provide cross-functional administrative and operational support across branch units.
• Address and resolve queries from customers, policyholders, and field forces while upholding corporate standards.
• Support business development by handling follow-ups and preparing quotations within authority; resolve claims inquiries.
• Manage end-to-end financial operations including receipting, counter services, and collections from agents and policyholders, ensuring CBC and Premium Warranty compliance.
• Ensure compliance with external regulations and internal policies for effective risk and agency management.
• Handle ad-hoc tasks as requested by branch leadership.

Skills

Customer service

Administration

Operations management

Education

Diploma and above

Tools

IT systems and applications

Job description

Executive, Branch Operations - Melaka Branch

Deliver cross-functional administrative and operational support across key branch units, including customer service, underwriting, finance, admin, and claims.

Key responsibilities

Execute daily operational and administrative duties to maintain seamless branch workflows.

Address and resolve queries from customers, policyholders, and field forces while delivering exceptional service aligned with corporate standards.

Support the business development team by managing follow-ups, preparing quotations within assigned authority, and resolving claims inquiries.

Manage end-to-end financial operations, including receipting, counter services, and collections from agents and policyholders, while monitoring transactions for strict compliance with Cash-Before-Cover (CBC) and Premium Warranty regulations.

Ensure strict compliance with external regulations, internal policies, guidelines, and procedures for effective risk and agency management.

Handle diverse operational tasks and ad-hoc duties as requested by branch leadership.

Requirement:

Diploma and above.

Minimum one (1) year experience in Insurance industry; or Entry-level candidates with a relevant bachelor's degree.

Basic knowledge of standard operation, administration procedures and protocols of Insurance business.

Good command of IT systems and applications.

Unlock job insights

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Branch Operations Executive?
• Which of the following types of qualifications do you have?
• Which of the following Microsoft application certifications have you completed?

The Pacific Insurance Berhad, a leading General Insurance company in Malaysia, has its roots going back to the 1950s when it was the Malayan business arm of The Netherlands Insurance Company.

A subsidiary under Financial Holdings Limited, Canada since 2013, the Company has acquired MCIS General Insurance in 2015 and Prudential General Insurance in 2017 as part of its expansion in Malaysia. The Pacific Insurance Berhad brings Fairfax’s global experience, product knowledge, technology and infrastructure into the local market.

Pacific Insurance offers many career opportunities in various technical portfolios and functions ranging from Marine, Motor, Engineering, Property & Casualty, Liability, Medical, Fire, Re-Insurance, Sales & Marketing, Finance, Actuarial and Information Technology.

The Pacific Insurance Berhad, a leading General Insurance company in Malaysia, has its roots going back to the 1950s when it was the Malayan business arm of The Netherlands Insurance Company.

A subsidiary under Financial Holdings Limited, Canada since 2013, the Company has acquired MCIS General Insurance in 2015 and Prudential General Insurance in 2017 as part of its expansion in Malaysia. The Pacific Insurance Berhad brings Fairfax’s global experience, product knowledge, technology and infrastructure into the local market.

Pacific Insurance offers many career opportunities in various technical portfolios and functions ranging from Marine, Motor, Engineering, Property & Casualty, Liability, Medical, Fire, Re-Insurance, Sales & Marketing, Finance, Actuarial and Information Technology.

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