Branch Operations & Customer Service Executive

Hong Leong Bank Berhad; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

Hong Leong Bank Berhad is seeking a motivated individual to engage walk-in customers and process transactions, ensuring high levels of customer service and promoting the Bank’s products. Responsibilities include meeting sales targets and assisting with digital transformation efforts.

The ideal candidate should possess a degree or diploma, relevant customer service experience, and strong communication skills. The role requires integrity and professionalism when dealing with customers and banking processes.

Qualifications

• Related working experience in financial institution or related field.
• Possess customer interaction / cash handling / transaction processing / sales experience.

Responsibilities

• Engage with walk-in customers for transaction processing.
• Provide superior customer service to achieve high CSAT scores.
• Carry clear targets for product growth and account opening.
• Support the Bank’s Digital Transformation initiatives.
• Comply with the Bank’s Code of Conduct & Ethics.

Skills

Excellent service mindset

Communication skills

Cross selling skills

Basic banking knowledge

Integrity and accountability

Education

Degree/Diploma Holder

Job description

Hong Leong Bank Berhad is seeking a motivated individual to engage walk-in customers and process transactions, ensuring high levels of customer service and promoting the Bank’s products. Responsibilities include meeting sales targets and assisting with digital transformation efforts.

The ideal candidate should possess a degree or diploma, relevant customer service experience, and strong communication skills. The role requires integrity and professionalism when dealing with customers and banking processes.