Branch Manager (Regular - M)

RHB Group; Kedah; On-site; MYR 180,000 - 280,000; Full time

Job summary

RHB Group is seeking a Branch Manager to lead branch sales and operations in Malaysia. The role requires steering the team to achieve annual sales, targets, and branch profitability, while driving cross-selling across products and maintaining high customer service standards.

The successful candidate will manage staff, ensure compliance with bank policies, and build relationships with affluent and SME clients to support business growth.

Responsibilities

• Provide leadership and management to the branch sales and operations teams to deliver annual sales and growth targets.
• Oversee loans, wealth, bancassurance, deposits and capital market products, especially investments.
• Develop, implement and manage branch sales and operations plans to meet targets.
• Set and communicate sales targets across staff levels.
• Review weekly targets and coaching needs to ensure targets are met.
• Monitor competitor activity and industry best practices.
• Promote cross-selling between customer segments and product categories.
• Approve quality credits as per approving matrix.
• Build and maintain a network with Affluent/HNI and SME customers.
• Promote bank core values.
• Hire, promote and manage staff salaries per HR matrix.
• Train and develop branch staff for customer service.
• Ensure high customer service standards and timely complaint resolutions.
• Ensure compliance with Bank policies and no adverse audit findings.

Job description

Primary Objective

• Provide leadership and management to the branch sales and operations teams to deliver the annual sales, growth targets, branch MOP/PBT
• Responsible for all loans/financing, wealth, bancassurance, deposit products and capital market products, particularly investment products Strategy and Planning
• Develop, implement and manage the branch sales and operations plan to achieve the branch target Sales Management
• Set, review and communicate sales targets to all levels of staff across the branch
• Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met
• Maintain awareness of competitor activity and industry best practices
• Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products)
• Approve quality credits as per approving matrix
• Develop and maintain network of business contacts with Affluent/HNI and SME customers People Management
• Promote the core values of the Bank
• Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix
• To adequately train and develop branch staff Customer Service Management
• Ensure clear customer focus high customer service standard, in line with the quality and standards set by the Bank
• Resolve customers’ complaints and attend to requests in a timely manner Compliance
• Ensure no adverse reports on the Branch audit findings
• Ensure compliance of policies and procedures set by the Bank