Branch Manager (Regular - M)

RHB Group; Johor; On-site; MYR 180,000 - 360,000; Full time

Job summary

RHB Group is seeking a Branch Head in Malaysia to lead sales and operations at the Johor branch. You will drive annual sales targets, oversee products across lending, wealth, deposits and capital markets, and ensure high service quality.

Lead a team, implement branch plans, coach staff, and maintain compliance with bank policies. Build relationships with affluent and SME clients while ensuring operational excellence.

Qualifications

• Experience leading branch sales and operations teams.
• Ability to set and monitor sales targets and coach staff.
• Strong customer service focus and complaint resolution skills.
• Knowledge of bank policies, compliance and audit requirements.

Responsibilities

• Provide leadership and management to branch sales and operations teams to deliver annual sales and growth targets.
• Oversee loans/financing, wealth, bancassurance, deposit products and capital market products; focus on investment products.

Skills

Leadership

Strategy & Planning

Sales Management

People Management

Customer Service

Compliance

Job description

Primary Objective

• Provide leadership and management to the branch sales and operations teams to deliver the annual sales, growth targets, branch MOP/PBT
• Responsible for all loans/financing, wealth, bancassurance, deposit products and capital market products, particularly investment products

Strategy and Planning

• Develop, implement and manage the branch sales and operations plan to achieve the branch target

Sales Management

• Set, review and communicate sales targets to all levels of staff across the branch
• Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met
• Maintain awareness of competitor activity and industry best practices
• Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products)
• Approve quality credits as per approving matrix
• Develop and maintain network of business contacts with Affluent/HNI and SME customers

People Management

• Promote the core values of the Bank
• Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix
• To adequately train and develop branch staff

Customer Service Management

• Ensure clear customer focus high customer service standard, in line with the quality and standards set by the Bank
• Resolve customers’ complaints and attend to requests in a timely manner

Compliance

• Ensure no adverse reports on the Branch audit findings
• Ensure compliance of policies and procedures set by the Bank