Branch Manager (Regular - M)

RHB Bank Berhad; Jementah; Sur place; MYR 90 000 - 130 000; Plein temps

Résumé du poste

RHB Bank Berhad is seeking a Branch Manager to lead a busy retail branch in Malaysia. You will direct sales, operations, and service delivery across all customer segments, with accountability for lending, wealth products, and bancassurance.

A strong focus on growth, compliance, and staff development is essential. Responsible for achieving annual targets, maintaining high service standards, and building relationships with Affluent/HNI and SME clients.

Responsabilités

• Provide leadership and management to the branch sales and operations teams to achieve annual targets and growth.
• Oversee all loans/financing, wealth, bancassurance, deposits and capital market products, with emphasis on investments.
• Develop, implement and manage the branch sales and operations plan to meet targets.
• Set and communicate sales targets across all staff levels and monitor progress weekly.
• Ensure cross selling between consumer, SME and Islamic products; maintain product neutrality where applicable.
• Approve quality credits per the approving matrix and cultivate a network of Affluent/HNI/SME clients.
• Promote core values, hire/promote/dismiss staff as per HR policy and provide staff development.
• Deliver high-quality customer service and promptly resolve complaints while ensuring policy compliance.

Description du poste

Primary Objective

Manage a retail branch that caters to all retail and commercial market segments offering a wide range of products and services in a high growth area

• Provide leadership and management to the branch sales and operations teams to deliver the annual sales, growth targets, branch MOP/PBT
• Responsible for all loans/financing, wealth, bancassurance, deposit products and capital market products, particularly investment products

Strategy and Planning

• Develop, implement and manage the branch sales and operations plan to achieve the branch target

Sales Management

• Set, review and communicate sales targets to all levels of staff across the branch
• Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met
• Maintain awareness of competitor activity and industry best practices
• Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products)
• Approve quality credits as per approving matrix
• Develop and maintain network of business contacts with Affluent/HNI and SME customers

People Management

• Promote the core values of the Bank
• Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix
• To adequately train and develop branch staff

Customer Service Management

• Ensure clear customer focus high customer service standard, in line with the quality and standards set by the Bank
• Resolve customers’ complaints and attend to requests in a timely manner

Compliance

• Ensure no adverse reports on the Branch audit findings
• Ensure compliance of policies and procedures set by the Bank

A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution. Join us today and be a part of a winning family. At RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home. As we grow towards realising our aspirations, we promise a workplace built on the five pillars – RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.