Branch Manager (Regular - M)

RHB Bank Berhad; Padang Serai; On-site; MYR 150,000 - 230,000; Full time

Job summary

RHB Bank Berhad in Malaysia seeks a Branch Manager to lead a busy retail branch serving broad market segments with a wide range of products and services.

You will drive sales growth, manage operations, ensure compliance, develop the branch plan, and build relationships with affluent and SME customers while promoting cross-selling of traditional and Islamic products.

Responsibilities

• Manage a retail branch across retail and commercial segments in a high growth area.
• Provide leadership to branch sales and operations teams to deliver annual sales targets and branch PBT.
• Oversee loans/financing, wealth, bancassurance, deposit products and capital market products.
• Develop, implement and manage the branch sales and operations plan to achieve targets.
• Set and communicate sales targets across the branch; coach staff to meet targets.
• Maintain awareness of competitor activity and industry best practices.
• Promote cross-selling between consumer and SME and between conventional and Islamic products.
• Approve quality credits as per approving matrix.
• Develop and maintain networks with Affluent/HNI and SME customers.

Job description

Primary Objective

Manage a retail branch that caters to all retail and commercial market segments offering a wide range of products and services in a high growth area

• Provide leadership and management to the branch sales and operations teams to deliver the annual sales, growth targets, branch MOP/PBT
• Responsible for all loans/financing, wealth, bancassurance, deposit products and capital market products, particularly investment products

Strategy and Planning

• Develop, implement and manage the branch sales and operations plan to achieve the branch target

Sales Management

• Set, review and communicate sales targets to all levels of staff across the branch
• Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met
• Maintain awareness of competitor activity and industry best practices
• Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products)
• Approve quality credits as per approving matrix
• Develop and maintain network of business contacts with Affluent/HNI and SME customers

People Management

• Promote the core values of the Bank
• Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix
• To adequately train and develop branch staff

Customer Service Management

• Ensure clear customer focus high customer service standard, in line with the quality and standards set by the Bank
• Resolve customers’ complaints and attend to requests in a timely manner

Compliance

• Ensure no adverse reports on the Branch audit findings
• Ensure compliance of policies and procedures set by the Bank

A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution. Join us today and be a part of a winning family. At RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home. As we grow towards realising our aspirations, we promise a workplace built on the five pillars – RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.