Branch Manager (Regular - M)

RHB Banking Group; Perak; On-site; MYR 60,000 - 90,000; Full time

Job summary

RHB Banking Group is seeking a Branch Sales Manager to drive sales targets and oversee branch operations in Malaysia. The role emphasizes leading engagements with local business communities, organizing campaigns with Regional Sales Heads and marketing teams, and promoting deposit, wealth, and e-banking solutions to SME, commercial, and corporate clients.

The ideal candidate will manage staff performance, coach teams, uphold service standards, and ensure product-neutral selling across

Qualifications

• Develop and manage branch sales and operations plan to meet targets.
• Coach and direct staff to achieve weekly and branch targets.
• Promote cross selling between consumer, SME, and corporate segments.

Responsibilities

• Develop, implement and manage the branch sales and operations plan to achieve the branch target.
• Lead and manage visitations and engagements with local business communities.
• Set, review and communicate sales targets to all levels of staff across the branch.
• Review weekly sales targets/activities and identify coaching needs to ensure targets are met.
• Maintain awareness of competitor activity and industry best practices.
• Ensure cross selling and deep selling across product lines (conventional and Islamic).
• Develop and maintain network of business contacts with local consumer, affluent and SME customers.
• Promote the core values of the Bank and train branch staff.
• Ensure clear customer focus and high service standards, resolving complaints timely.
• Ensure policy compliance and no adverse audit findings.

Skills

Sales leadership

Strategic planning

People management

Customer service

Compliance awareness

Job description

• Develop, implement and manage the branch sales and operations plan to achieve the branch target
• Lead and manage visitations and engagements with local business communities
• Jointly organize sales activities and campaigns with Regional Sales Heads and marketing teams to promote Bank’s products especially Deposit, Wealth and e-Banking/Solution and to engage and grow local SME/commercial/corporate customers
• Set, review and communicate sales targets to all levels of staff across the branch
• Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met
• Maintain awareness of competitor activity and industry best practices
• Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products)
• Develop and maintain network of business contacts with local consumer, affluent and SME customers

Strategy and Planning

• Develop, implement and manage the branch sales and operations plan to achieve the branch target
• Lead and manage visitations and engagements with local business communities
• Jointly organize sales activities and campaigns with Regional Sales Heads and marketing teams to promote Bank’s products especially Deposit, Wealth and e-Banking/Solution and to engage and grow local SME/commercial/corporate customers

Sales Management

• Set, review and communicate sales targets to all levels of staff across the branch
• Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met
• Maintain awareness of competitor activity and industry best practices
• Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products)
• Develop and maintain network of business contacts with local consumer, affluent and SME customers

People Management

• Promote the core values of the Bank
• Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix
• To adequately train and develop branch staff

Customer Service Management

• Ensure clear customer focus high customer service standard, in line with the quality and standards set by the Bank
• Resolve customers’ complaints and attend to requests in a timely manner

Compliance

• Ensure no adverse reports on the Branch audit findings

Ensure compliance of policies and procedures set by the Bank