Branch Manager

Alliance Bank; Malaysia; On-site; MYR 180,000 - 250,000; Full time

Job summary

Alliance Bank is seeking a Branch Manager in Malaysia to lead the branch with discretion to fulfill the bank's goals and policies. You will drive performance, oversee operations and deliver outstanding customer experiences.

You will act as the 'CEO' of the branch, setting direction, coaching the team and ensuring compliance with service standards while achieving allocated targets.

Responsibilities

• Plans, directs and controls the branch operations to achieve targets
• Acts as the CEO of the branch with overall accountability
• Ensures exceptional customer experience and service quality
• Coaches and motivates the branch team to maximize performance
• Conducts sales training to keep the team updated on products and sales techniques
• Enforces discipline and drives branch efficiency

Skills

Leadership

Team coaching

Sales training

Customer experience

Discretionary authority

Job description

• Plans, organizes, directs and controls the business, operations and administration of the Branch with discretion necessary to fulfill the Bank's goals and policies.
• Acts as the “CEO” of the branch with responsibility to lead, manage and drive branch based on allocated targets.
• Responsible for the overall customer experience in the branch, ensuring consistency and compliance with service quality standards.
• Coaches and motivates the team to maximize team performance.

KEY RESPONSIBI...

• Authority
• Authority to act on behalf of the Bank in accordance with operational instructions, authorized signature book of the Bank, discretionary powers and instructions issued by Head Office from time to time.
• Enforces discipline in the Branch for efficiency, staff morale and promotion of the good image of the Bank.
• To manage the team to deliver optimal performance by motivating, coaching and counseling.
• Conducting sales training where required to ensure sales team is updated on latest product information and sales effectiveness techniques.
• Service Quality & Customer Relationship Management
• To drive the branch team to meet Internal Service Standards and deliver exceptional customer experience.
• To proactively resolve customer related issues and escalatio… [content truncated, please review the full snippet]