Branch Manager (Regular - M)

RHB Group; Jementah; On-site; MYR 180,000 - 260,000; Full time

Job summary

RHB Group is seeking a Branch Manager in Malaysia to lead a high-growth retail branch serving diverse market segments. The role requires strong leadership over sales, operations, and customer service, with accountability for loans, wealth and bancassurance products.

Strategic planning and staff development are core to achieving annual targets. The ideal candidate will drive cross-selling, maintain competitive awareness, ensure compliance, and foster strong relationships with Affluent/HNI and SME

Responsibilities

• Manage a retail branch that caters to all retail and commercial market segments offering a wide range of products and services in a high growth area
• Provide leadership and management to the branch sales and operations teams to deliver the annual sales, growth targets, branch MOP/PBT
• Responsible for all loans/financing, wealth, bancassurance, deposit products and capital market products, particularly investment products
• Develop, implement and manage the branch sales and operations plan to achieve the branch target
• Set, review and communicate sales targets to all levels of staff across the branch
• Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met
• Maintain awareness of competitor activity and industry best practices
• Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products)
• Approve quality credits as per approving matrix
• Develop and maintain network of business contacts with Affluent/HNI and SME customers
• Promote the core values of the Bank
• Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix
• To adequately train and develop branch staff
• Ensure clear customer focus high customer service standard, in line with the quality and standards set by the Bank
• Resolve customers’ complaints and attend to requests in a timely manner
• Ensure no adverse reports on the Branch audit findings
• Ensure compliance of policies and procedures set by the Bank

Job description

Primary Objective

Manage a retail branch that caters to all retail and commercial market segments offering a wide range of products and services in a high growth area

• Provide leadership and management to the branch sales and operations teams to deliver the annual sales, growth targets, branch MOP/PBT
• Responsible for all loans/financing, wealth, bancassurance, deposit products and capital market products, particularly investment products

Strategy and Planning

• Develop, implement and manage the branch sales and operations plan to achieve the branch target

Sales Management

• Set, review and communicate sales targets to all levels of staff across the branch
• Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met
• Maintain awareness of competitor activity and industry best practices
• Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products)
• Approve quality credits as per approving matrix
• Develop and maintain network of business contacts with Affluent/HNI and SME customers

People Management

• Promote the core values of the Bank
• Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix
• To adequately train and develop branch staff

Customer Service Management

• Ensure clear customer focus high customer service standard, in line with the quality and standards set by the Bank
• Resolve customers’ complaints and attend to requests in a timely manner

Compliance

• Ensure no adverse reports on the Branch audit findings
• Ensure compliance of policies and procedures set by the Bank