Branch Manager (Regular - M)

RHB Group; Sarawak; On-site; MYR 90,000 - 130,000; Full time

Job summary

RHB Group in Sarawak is seeking a Branch Manager to lead a busy retail and commercial branch, overseeing sales and operations to meet annual targets. The role focuses on driving deposits, loans, wealth products, and customer satisfaction through strong leadership and effective risk control.

The successful candidate will manage a team across sales, operations and service, build business through SME and affluent customers, and ensure adherence to bank policies and standards.

Qualifications

• Experience leading a branchsales/operational teams
• Strong understanding of retail banking products and services
• Ability to drive sales targets and business growth
• Leadership and people-management skills

Responsibilities

• Develop, implement, and manage the branch sales and operations plan to meet targets
• Lead visits with local business communities and organize campaigns with Regional Sales Heads
• Set and communicate sales targets; coach staff to achieve them
• Maintain cross-selling between consumer, SME, Islamic products where applicable
• Ensure compliance with bank policies and handle customer complaints promptly

Job description

• Manage a retail branch that caters to all retail and commercial market segments offering a wide range of products and services in a high growth area
• Provide leadership and management to the branch sales and operations teams to deliver the annual sales, growth targets, branch MOP/PBT
• Responsible for all loans/financing, wealth, bancassurance, deposit products and capital market products, particularly investment products

Primary Objective

• Manage a retail branch that caters to all retail and commercial market segments offering a wide range of products and services in a high growth area
• Provide leadership and management to the branch sales and operations teams to deliver the annual sales, growth targets, branch MOP/PBT
• Responsible for all loans/financing, wealth, bancassurance, deposit products and capital market products, particularly investment products

Key Responsibilities

Strategy and Planning

• Develop, implement and manage the branch sales and operations plan to achieve the branch target
• Lead and manage visitations and engagements with local business communities
• Jointly organize sales activities and campaigns with Regional Sales Heads and marketing teams to promote Bank’s products especially Deposit, Wealth and e-Banking/Solution and to engage and grow local SME/commercial/corporate customers

Sales Management

• Set, review and communicate sales targets to all levels of staff across the branch
• Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met
• Maintain awareness of competitor activity and industry best practices
• Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products)
• Approve quality credits as per approving matrix
• Develop and maintain network of business contacts with Affluent/HNI and SME customers

People Management

• Promote the core values of the Bank
• Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix
• To adequately train and develop branch staff

Customer Service Management

• Ensure clear customer focus high customer service standard, in line with the quality and standards set by the Bank
• Resolve customers’ complaints and attend to requests in a timely manner

Compliance

• Ensure no adverse reports on the Branch audit findings
• Ensure compliance of policies and procedures set by the Bank