Branch Manager (Regular - M)

RHB Bank Berhad; Pontian; On-site; MYR 89,000 - 201,000; Full time

Job summary

RHB Bank Berhad in Malaysia's Johor region seeks a Branch Manager to lead a high-growth retail branch serving diverse market segments. You will oversee sales, operations, and service delivery to achieve annual targets and strengthen profitability.

Responsibilities include managing lending, wealth, bancassurance, deposits, and capital market products; developing plans; coaching staff; maintaining compliance and excellent customer service; building a network of affluent and SME clients.

Qualifications

• Lead branch sales and operations to achieve annual targets.
• Oversee loans/financing, wealth, deposits and investment products.
• Develop and manage the branch sales & operations plan.
• Set sales targets and coach staff to meet them.
• Ensure cross selling of conventional and Islamic products.

Responsibilities

• Lead branch sales and operations teams to hit annual targets.
• Review weekly targets and coach staff as needed.
• Maintain awareness of competitor activity and best practices.
• Ensure cross selling and product-neutral selling.
• Approve quality credits per approving matrix.
• Develop and maintain network of Affluent/HNI and SME clients.
• Promote the bank's core values and staff development.
• Ensure high customer service standards and resolve complaints promptly.
• Ensure compliance with policies and branch audits.

Job description

Primary Objective

Manage a retail branch that caters to all retail and commercial market segments offering a wide range of products and services in a high growth area

• Provide leadership and management to the branch sales and operations teams to deliver the annual sales, growth targets, branch MOP/PBT
• Responsible for all loans/financing, wealth, bancassurance, deposit products and capital market products, particularly investment products

Strategy and Planning

• Develop, implement and manage the branch sales and operations plan to achieve the branch target

Sales Management

• Set, review and communicate sales targets to all levels of staff across the branch
• Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met
• Maintain awareness of competitor activity and industry best practices
• Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products)
• Approve quality credits as per approving matrix
• Develop and maintain network of business contacts with Affluent/HNI and SME customers

People Management

• Promote the core values of the Bank
• Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix
• To adequately train and develop branch staff

Customer Service Management

• Ensure clear customer focus high customer service standard, in line with the quality and standards set by the Bank
• Resolve customers’ complaints and attend to requests in a timely manner

Compliance

• Ensure no adverse reports on the Branch audit findings
• Ensure compliance of policies and procedures set by the Bank

A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution. Join us today and be a part of a winning family. At RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home. As we grow towards realising our aspirations, we promise a workplace built on the five pillars – RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.