Branch Manager / Assistant Branch Manager (Kuching)

B.I.G Industrial Gas Sdn Bhd; Kuching; On-site; MYR 67,000 - 100,000; Full time

Job summary

B.I.G Industrial Gas Sdn Bhd in Kuching is seeking a Branch Manager / Assistant Branch Manager to lead the front-end support team, ensure timely customer service, and coordinate with sales, production and logistics to keep operations running smoothly.

The role requires a Diploma in Marketing or Business Administration, 3+ years in related work, and strong communication and leadership skills. Travel willingness and own transport are essential for this position.

Qualifications

• Diploma in Marketing/Business Administration or equivalent.
• At least 3 years related working experience.
• Strong communication, interpersonal and presentation skills.
• Willing to travel and possess own transport.
• Ability to work independently and in a team.

Responsibilities

• Manage the front-end support team to ensure daily customer service issues are attended and resolved.
• Ensure on-time, cost-effective, efficient and accurate deliveries to customers.
• Coordinate between sales, production and logistics teams on branch operations.
• Monitor stock levels and maintain healthy stock levels.
• Assets management and motor vehicle maintenance.
• Analyze and monitor customers’ cylinder holdings via site audits, reports and customer history.
• Provide technical and sales support as needed.
• Establish, implement and update policies, SOPs, templates and checklists.
• Provide training resources to meet business objectives.
• Provide timely reports to Management on observations, compliance and improvements.
• Perform any other duties as assigned by Management.

Skills

Communication

Interpersonal skills

Presentation skills

Teamwork

Time management

Multitasking

Self-motivation

Willingness to travel

Own transport

Education

Diploma in Marketing / Business Administration

Job description

Branch Manager / Assistant Branch Manager (Kuching)

Minimum Diploma in Marketing / Business Administration or equivalent.

At least 3 years related working expereince.

Self-motivated, strong communication, interpersonal and presentation skills.

Able to work independently and teamwork.

Able to meet deadline and multitasking.

Willing to travel.

Possess own transport.

Role:

Manage the front-end support team to ensure daily customer service issues are being attended and resolved.

Manage the front-end support team to ensure on-time, cost effective, efficient and accurate deliveries to our customers.

Coordinate between the sales, production and logistics team on the operations of the branch.

Monitor stock level and ensure stock is at healthy level.

Assets Management and motor vehicle maintenance.

Responsible for analyzing, investigating and monitor customers’ cylinder holding by site audits, cylinders movement report, customer account history etc.

The incumbent to provide technical and sales support.

Establish, implement and update written policies, practices, procedures, SOPs, templates, checklist etc.

Establish training and development resources to meet business’s objectives.

Provide timely reports to the Management on the observations, compliance, variance analysis and improvements.

To perform any other duties as and when assigned by the Management from time to time.

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a branch manager?
• Do you have customer service experience?
• Are you willing to travel for this role when required?
• Do you have experience in a sales role?

We are a public listed company engaged in the manufacturing of industrial gases. In line with our progressive growth and expansion, we are seeking to reinforce our team and would be interested to meet candidates looking for a career with us.