Branch Operations Manager | Customer Service & Logistics

B.I.G Industrial Gas Sdn Bhd; Bintulu; On-site; MYR 60,000 - 90,000; Full time

Job summary

B.I.G Industrial Gas Sdn Bhd is seeking a Branch Manager / Assistant Branch Manager for the Bintulu region. The role requires a diploma in marketing or business administration and at least 3 years of related experience, with strong communication and coordination skills to lead front-end support and ensure smooth customer service and deliveries.

You will coordinate between sales, production and logistics, monitor stock, and oversee asset management and vehicle maintenance.

Qualifications

• Diploma in Marketing or Business Administration or equivalent.
• Minimum 3 years related working experience.
• Strong communication, interpersonal and presentation skills.
• Ability to work independently and in a team.
• Willing to travel and possess own transport.
• Capable of meeting deadlines and multitasking.

Responsibilities

• Manage the front-end support team to ensure daily customer service issues are addressed and resolved.
• Ensure on-time, cost-effective, efficient and accurate deliveries to customers.
• Coordinate between sales, production and logistics on branch operations.
• Monitor stock levels and maintain healthy stock.
• Assets management and motor vehicle maintenance.
• Analyze and monitor customer cylinder holdings via site audits and reports.
• Provide technical and sales support.
• Establish, implement and update policies, SOPs, templates and checklists.
• Establish training resources to meet business objectives.
• Provide timely reports to management on observations, compliance, variance analysis and improvements.
• Perform other duties as assigned by management.

Skills

Communication

Interpersonal

Presentation

Teamwork

Time management

Travel willing

Own transport

Independent work

Education

Diploma in Marketing/Business Administration

Job description

B.I.G Industrial Gas Sdn Bhd is seeking a Branch Manager / Assistant Branch Manager for the Bintulu region. The role requires a diploma in marketing or business administration and at least 3 years of related experience, with strong communication and coordination skills to lead front-end support and ensure smooth customer service and deliveries.

You will coordinate between sales, production and logistics, monitor stock, and oversee asset management and vehicle maintenance.