Branch Operations Manager & Front‑End Services Lead

B.I.G Industrial Gas Sdn Bhd; Miri; On-site; MYR 67,000 - 89,000; Full time

Job summary

B.I.G Industrial Gas Sdn Bhd is seeking a Branch Manager / Assistant Branch Manager for its Miri operation. The role requires a Diploma in Marketing or Business Administration and at least 3 years of relevant experience.

You will lead the front-end service team, coordinate across departments, manage stock, and ensure timely, accurate deliveries to customers. The position emphasizes independent work, teamwork, travel readiness, and strong presentation and communication skills.

Qualifications

• Diploma in Marketing / Business Administration or equivalent.
• At least 3 years related working experience.
• Able to work independently and in a team.
• Willing to travel and possess own transport.
• Able to meet deadlines and multitask.

Responsibilities

• Manage the front-end support team to ensure daily customer service issues are attended and resolved.
• Ensure on-time, cost effective, efficient and accurate deliveries to customers.
• Coordinate between sales, production and logistics on branch operations.
• Monitor stock levels and maintain healthy stock levels.
• Asset management and motor vehicle maintenance.
• Analyze and monitor customer cylinder holdings via site audits and reports.
• Provide technical and sales support.
• Establish and update written policies, SOPs, templates and checklists.
• Develop training resources to meet business objectives.
• Provide timely management reports on observations, compliance and variances.

Skills

Communication

Interpersonal skills

Presentation

Teamwork

Time management

Multitasking

Willing to travel

Own transport

Self-motivation

Education

Diploma in Marketing / Business Administration

Job description

B.I.G Industrial Gas Sdn Bhd is seeking a Branch Manager / Assistant Branch Manager for its Miri operation. The role requires a Diploma in Marketing or Business Administration and at least 3 years of relevant experience.

You will lead the front-end service team, coordinate across departments, manage stock, and ensure timely, accurate deliveries to customers. The position emphasizes independent work, teamwork, travel readiness, and strong presentation and communication skills.