Branch Operations Manager - Service, Sales & Logistics

B.I.G Industrial Gas Sdn Bhd; Kuching; On-site; MYR 67,000 - 100,000; Full time

Job summary

B.I.G Industrial Gas Sdn Bhd in Kuching is seeking a Branch Manager / Assistant Branch Manager to lead the front-end support team, ensure timely customer service, and coordinate with sales, production and logistics to keep operations running smoothly.

The role requires a Diploma in Marketing or Business Administration, 3+ years in related work, and strong communication and leadership skills. Travel willingness and own transport are essential for this position.

Qualifications

• Diploma in Marketing/Business Administration or equivalent.
• At least 3 years related working experience.
• Strong communication, interpersonal and presentation skills.
• Willing to travel and possess own transport.
• Ability to work independently and in a team.

Responsibilities

• Manage the front-end support team to ensure daily customer service issues are attended and resolved.
• Ensure on-time, cost-effective, efficient and accurate deliveries to customers.
• Coordinate between sales, production and logistics teams on branch operations.
• Monitor stock levels and maintain healthy stock levels.
• Assets management and motor vehicle maintenance.
• Analyze and monitor customers’ cylinder holdings via site audits, reports and customer history.
• Provide technical and sales support as needed.
• Establish, implement and update policies, SOPs, templates and checklists.
• Provide training resources to meet business objectives.
• Provide timely reports to Management on observations, compliance and improvements.
• Perform any other duties as assigned by Management.

Skills

Communication

Interpersonal skills

Presentation skills

Teamwork

Time management

Multitasking

Self-motivation

Willingness to travel

Own transport

Education

Diploma in Marketing / Business Administration

Job description

B.I.G Industrial Gas Sdn Bhd in Kuching is seeking a Branch Manager / Assistant Branch Manager to lead the front-end support team, ensure timely customer service, and coordinate with sales, production and logistics to keep operations running smoothly.

The role requires a Diploma in Marketing or Business Administration, 3+ years in related work, and strong communication and leadership skills. Travel willingness and own transport are essential for this position.