Branch Leader Sabah: Growth, Compliance & Impact

Affin Pheim; Sabah; On-site; MYR 120,000 - 180,000; Full time

Job summary

Affin Pheim is seeking a seasoned Branch Manager to lead daily operations, drive sales targets, and ensure robust compliance. You will oversee staff performance, customer service, and regulatory adherence while managing costs and fostering a high-performance culture.

The role demands strong leadership, experience in retail banking, and the ability to coordinate across departments to deliver exceptional service and profitability.

Qualifications

• Bachelor's degree in business, finance, banking, economics, marketing, or related discipline.
• 5-8 years of banking experience with at least 2-3 years in a leadership or branch management role.
• Strong experience in retail banking sales, branch operations, and customer relationship management.
• Solid understanding of BNM regulations, compliance requirements, and operational risk controls.
• Proven track record of achieving sales targets and driving branch profitability.

Responsibilities

• Drive and achieve overall Branch Sales Target across deposits, investments, loans, bancassurance, and cards.
• Ensure compliance with regulatory requirements and audit findings within time frames.
• Oversee branch operations, cost management, and staff performance.
• Lead recruitment, training, and development; ensure KPI and JD understanding across staff.
• Maintain high-quality customer service and timely responses within SLA.
• Act as BCM Coordinator and BUCO, and lead CSR activities within the branch community.

Skills

Retail banking sales

Branch operations

People management

Stakeholder management

Customer relationship management

Education

Bachelor's degree in related field

Job description

Affin Pheim is seeking a seasoned Branch Manager to lead daily operations, drive sales targets, and ensure robust compliance. You will oversee staff performance, customer service, and regulatory adherence while managing costs and fostering a high-performance culture.

The role demands strong leadership, experience in retail banking, and the ability to coordinate across departments to deliver exceptional service and profitability.