Nationwide Branch Growth Leader | Sales & Compliance

AFFIN Group; Kuching; Sur place; MYR 140 000 - 190 000; Plein temps

Résumé du poste

AFFIN Group is seeking a Branch Leadership professional in Malaysia to guide a high-performing team, deliver strong business results, and uphold service excellence across branch operations.

Lead sales across core banking products, ensure compliance with BN M guidelines, and drive customer experience while managing risk and staff development. Strong interpersonal skills and a track record in retail banking are essential.

Qualifications

• Minimum 5 years’ experience in retail banking, with at least 2 years in a branch leadership or supervisory role.
• Strong knowledge of banking products (loans, deposits, investments, insurance) and regulatory/compliance frameworks (BNM, AML/CFT, etc.).
• Proven ability to drive sales performance, manage branch operations, and lead cross-functional teams effectively.
• Excellent interpersonal and communication skills, with strong customer service orientation.
• Analytical and detail-oriented, with sound decision-making skills and ability to manage risk and compliance matter.
• Candidates currently holding roles such as Sales Team Lead, Sales Manager, or Senior Relationship Manager are strongly encouraged to apply.

Responsabilités

• Lead and drive overall branch sales across key products: Deposits, Investments, Loans (ASBF, Smart Money, Education Loans), Bancassurance, Banca Takaful, Credit Cards, and Business Referrals.
• Develop strategies and monitor performance to meet and exceed monthly and annual sales targets.
• Lead day-to-day branch operations in strict adherence to Bank policies, BNM guidelines, and regulatory requirements.
• Ensure staff compliance with internal controls, SOPs, Branch Manual, and all statutory obligations.
• Maintain strong audit outcomes by proactively resolving findings and ensuring timely report submissions.
• Serve in key oversight roles, including BCM Coordinator (Business Continuity & Call Tree Exercises), BUCO Representative, Complaint Liaison Officer (CLO) and OSHA Coordinator.
• Foster a strong culture of compliance through ongoing coaching, reminders, and proactive risk awareness.
• Ensure efficient, high-quality customer service in line with SLA standards.
• Address and resolve customer complaints promptly and professionally.
• Ensure service accuracy and timely response to CCQ and feedback.

Description du poste

AFFIN Group is seeking a Branch Leadership professional in Malaysia to guide a high-performing team, deliver strong business results, and uphold service excellence across branch operations.

Lead sales across core banking products, ensure compliance with BN M guidelines, and drive customer experience while managing risk and staff development. Strong interpersonal skills and a track record in retail banking are essential.