Branch Leader: Grow Sales & Service Excellence

AFFIN Group; Kepala Batas; Vor Ort; MYR 89.000 - 156.000; Vollzeit

Zusammenfassung

AFFIN Group in Malaysia seeks an experienced Branch Manager to lead daily operations, supervise staff, and drive branch sales profitability. You will ensure regulatory compliance, manage risk, and uphold service standards to deliver exceptional customer experiences.

You will oversee training, performance management, and cross-functional collaboration to achieve business goals and maintain branch efficiency and integrity.

Qualifikationen

• Bachelor's degree in Business Admin, Finance, Banking, Economics or related.
• Minimum 5–8 years banking experience with 2–3 years in leadership.
• Strong track record in retail banking sales and branch profitability.
• Solid knowledge of regulatory requirements and risk controls.
• Excellent leadership and stakeholder management skills.

Aufgaben

• Manage and oversee branch personnel and daily operations.
• Drive overall branch sales targets and profitability.
• Ensure compliance with regulatory, audit, and internal controls.
• Lead staff development, training, and performance reviews.
• Maintain high-quality customer service and SLA adherence.
• Coordinate CSR, security, and business continuity tasks.

Kenntnisse

Leadership

Coaching

People management

Sales management

Communication

Ausbildung

Bachelor's Degree

Jobbeschreibung

AFFIN Group in Malaysia seeks an experienced Branch Manager to lead daily operations, supervise staff, and drive branch sales profitability. You will ensure regulatory compliance, manage risk, and uphold service standards to deliver exceptional customer experiences.

You will oversee training, performance management, and cross-functional collaboration to achieve business goals and maintain branch efficiency and integrity.